OLUSHOLA AILERU

• Engaged with 30 individuals weekly in public spaces to promote the Finnish Red Cross and its humanitarian initiatives, enhancing community awareness.
• Articulated the mission, vision, and ongoing projects of the Finnish Red Cross, achieving an 80% success rate in generating interest and support.
• Secured 15+ new monthly donors, contributing to the growth of sustainable funding sources for the organization.
• Traveled across multiple regions in Finland to raise awareness of Finnish Red Cross global efforts, effectively encouraging public donations and support for the cause.
• Adhere to the Finnish Red Cross's code of conduct and guidelines for ethical fundraising during door-to-door interactions
• Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
• Raised significant funds by developing and executing effective fundraising campaigns.
• Planned and implemented fundraising events.
• Consistently met fundraising targets, reaching 0.20 of the set monthly goals, contributing to the organization’s financial sustainability.

• Monitored and assessed the performance of electronic platforms used in sales and distribution (e.g., Mobile Money, USSD codes, online recharge platforms, sales apps).
• Conducted regular performance evaluations and audits to ensure the electronic channel sales platforms are functioning optimally, with minimal downtime or technical issues.
• Developed and maintained dashboards to track real-time performance metrics and KPIs for electronic sales platforms.
• Prepared and presented reports on electronic performance metrics, highlighting key findings, opportunities for improvement, and areas requiring attention.
• Provided recommendations based on performance data to optimize user experience, sales processes, and overall platform functionality.
• Collaborated with the IT department and relevant technical teams to troubleshoot and resolve any electronic platform issues.
• Worked closely with the Sales and Distribution teams to understand business needs and ensure that electronic channel tools and platforms are aligned with those requirements.
• Provided training and guidance to sales teams and other stakeholders on the use of electronic platforms and interpreting performance data.
• Identified opportunities for process optimization and automation within the sales and distribution ecosystem through the use of technology and data insights.
• Worked with the product development and IT teams to propose new features or modifications to existing platforms to improve performance and meet business needs.
• Led projects aimed at improving the efficiency, functionality, and user experience of electronic sales platforms.
• Identified potential risks related to the performance of electronic platforms, including system failures, data inaccuracies, or fraud, and develop strategies to mitigate them.
• Analyzed customer feedback and user behavior data to ensure that electronic sales platforms meet customer expectations.
• Worked closely with customer service teams to identify issues affecting customer experience and provide solutions to address these challenges.
• Identified and engage potential technology partners in the ICT sector, including software developers, technology vendors, and e-commerce platforms, to onboard them onto MTN Nigeria’s electronic sales ecosystem.
• Negotiated partnership agreements and sales terms with new tech partners to drive mutual business growth and increase MTN’s market reach.
• Worked closely with legal, compliance, and procurement teams to finalize contracts and partnership terms.

Achievement

Enhanced electronic sales and distribution channels by implementing performance monitoring frameworks, optimizing customer experience, and driving a 20% increase in sales efficiency, a 15% reduction in drop-off rates, and improved conversion and retention rates.

• Managed and maintained relationships with SIM registration partners, including third-party vendors, agents, and distribution channels across Nigeria.
• Ensured partners comply with MTN Nigeria’s registration protocols, guidelines, and regulatory requirements.
• Conducted regular performance reviews of SIM registration partners to assess effectiveness, provide feedback, and offer support to improve result.
• Oversee the management of SIM registration devices and ensure that devices are fully functional, up-to-date, and available for use by partners.
• Coordinated with IT and technical teams to ensure the smooth operation of SIM registration systems and to address any device-related issues.
• Collaborated with various internal stakeholders, including the Customer Service, Regulatory Affairs, Marketing, IT, and Sales teams, to ensure seamless SIM registration processes and optimal customer acquisition strategies.
• Ensured all SIM registration activities adhered to the regulatory requirements of the Nigerian Communications Commission (NCC) and other relevant authorities.
• Tracked and reported on key performance metrics related to SIM registration, including the number of new customers registered, device uptime, partner performance, and customer satisfaction levels.
• Ensured all SIM registration activities adhered to the regulatory requirements of the Nigerian Communications Commission (NCC) and other relevant authorities.
• Led and managed a team of customer acquisition specialists ensuring they are equipped to perform effectively.
• Provided guidance, support to team members, helping them grow in their roles and deliver results.
• Ensured that the SIM registration process provides a seamless and positive experience for new customers.

Achievement

Led a team that delivered 30,000 SIM registration devices to MTN businesses across Nigeria on schedule which helped the business to surpass sales targets and generate billion of naira in revenue for the department.

• Ensured the availability and proper functionality of SIM registration devices for partners, resellers, and other key stakeholders.
• Provided first-line technical support for any device-related issues, troubleshooting and resolving problems quickly to minimize downtime.
• Tracked and monitored the usage of SIM registration devices, ensuring they are up to date with the latest software and security patches.
• Coordinated with the IT department to ensure that devices are properly configured and compliant with MTN Nigeria’s SIM registration guidelines.
• Supported partners and stakeholders in the SIM registration process, ensuring proper and compliant registration of new SIM cards.
• Ensured that all registration processes adhered to regulatory standards, including ensuring the completion of customer information (e.g., biometrics, ID verification).
• Troubleshoot issues related to SIM registration and escalated to the relevant internal teams as necessary.
• Served as the first point of contact for partners and key stakeholders in relation to SIM registration, addressing queries and offering guidance on registration procedures.
• Maintained strong relationships with key partners, ensuring that they are equipped with all the necessary resources to facilitate SIM registrations effectively.
• Organized training sessions and provided documentation to partners on how to use SIM registration devices and comply with MTN’s requirements.
• Prepared regular reports on SIM registration progress, device status, and any challenges or delays experienced by partners.

Achievement

As a Customer Acquisition Helpdesk Officer under the Customer Acquisition channel in the Sales and Distribution department, I played a pivotal role in overseeing and coordinating the SIM registration process and managing SIM registration devices for key partners in the Southwest region, ensuring seamless registration operations, minimizing device malfunctions, optimizing partner collaboration, and enhancing the overall customer experience through timely and efficient service delivery.

• Assisted in daily finance department operations, including maintaining financial records, filing, and document processing.
• Supported the finance team with the preparation of reports, financial statements, and audit materials.
• Coordinated with other departments to gather necessary financial data, ensuring accurate and timely processing.
• Monitored and updated the finance department’s schedules, ensuring that all deadlines are met efficiently.
• Assisted in managing financial data entry into the accounting system and tracking financial transactions.
• Oversaw the efficient management of all financial records, ensuring proper organization and storage in both physical and digital formats.
• Maintained the archiving system for financial documents such as invoices, receipts, contracts, and tax records, ensuring compliance with company policies and regulatory requirements.
• Ensured accurate and timely retrieval of financial records as requested by internal teams or external auditors.
• Implemented a systematic and consistent filing process to ensure accessibility and maintain the integrity of financial data.
• Assisted in the preparation of audit files and managed the timely submission of requested documents during internal and external audits.
• Supported compliance with financial regulations, including tax laws, by maintaining an organized and up-to-date filing system for tax-related documents.
• Provided administrative support to the finance team, ensuring efficient workflow and coordination between departments.
• Act as a point of contact for finance-related inquiries and assist with data requests.

Achievement

Implemented a new classification system for archive records, reconciled over 100 vendor accounts, and wrote off unsubstantiated aged creditor balances totaling 50 Million, improving financial accuracy and reducing outstanding liabilities by 20 %.