Oluwadamilola Fashakin
Tampere
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
16
16
years of professional experience
Work History
Test Centre Administrator
IDP Education Services Nigeria Limited
07.2023 - 02.2024
- Ensured test-taker confidentiality with strict adherence to privacy policies and regulations.
- Assisted test takers with test scheduling and materials.
- Demonstrated thorough knowledge of testing procedures and policies
- Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
- Coordinated standardized and individual testings, site organization and scheduling.
- Maintained confidentiality of test results.
- Conducted thorough reviews of exam materials before each testing session, guaranteeing accuracy and completeness.
- Collaborated with fellow administrators to develop effective exam schedules, maximizing resource utilization and minimizing conflicts.
- Communicated effectively with external vendors regarding scheduling changes or other adjustments to ensure smooth operations at the test center.
- Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
- Monitored test security and enforced rules.
- Resolved technical issues swiftly during testing sessions to minimize downtime for candidates without compromising security measures.
- Maintained well-organized testing environment, resulting in improved candidate focus and performance.
- Safeguarded integrity of test results by diligently following procedures for exam storage, handling, and transportation.
- Assisted in updating test center policies and procedures in line with industry best practices for optimal operational effectiveness.
- Contributed to test center reviews and audits, identifying areas for improvement and implementing corrective measures to enhance service quality.
- Accurately recorded all relevant information during exam sessions for reliable data tracking and reporting purposes.
- Increased security measures for tests by routinely updating and monitoring surveillance systems.
- Facilitated clear communication between candidates and test staff through concise instructions and timely updates on any procedural changes or announcements affecting their exams'' administration.
- Implemented strategies for managing stress among test-takers by providing calm atmosphere and offering pre-test guidance.
- Enhanced test center efficiency by implementing streamlined check-in processes and procedures.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Deputy Test Centre Administrator
IDP Education Services Nigeria Limited
04.2022 - 06.2023
- Assist in management of the budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
- Provide regular management and financial reports on testing as required
- Assist Test Centre Administrator as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives
- Assist Test Centre Administrator in conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports
- Ensure adherence to all IELTS manuals
- Assist the Test Centre Administrator in adhering to PSN policy and procedure of all Examiner Trainers and Examiners
- Work in a professional manner with stakeholders and in accordance with organizational values.
Examinations Supervisor/Administrative Assistant
British Council
- Assist in ensuring accurate booking of examinations, venue management and professional management of all British Council managed examinations in the region
- Ensure that parents, students, and other British Council partners experience excellent customer care service
- Ensure confidential examination materials are securely managed
- Conduct examinations in outreach locations
- Ensure examinations are conducted in a child safe environment
- Management of smooth examinations in challenging environment of security alerts
- Assist in administrative duties in the buildup to international examinations like IELTS, NEBOSH, ACCA, CFA, IGCSE and other Universities and Professional examinations
- Comply with data protection, integrity, and security policies as required by the British Council
- Hold pre-examination briefing for venue staff before every examination day
- Ensure accurate candidates’ biometric check and proper identification using the IAM application
- Manage accurate logging of question papers and ensure security of scripts
- Delegation and Monitoring of venue staff duties
- Evaluate and Monitor venue staff performance
- Call customers to resolve complaints and receive calls to log in and resolve issues
- Assist in technical setup of examination halls.
Exams Invigilator
British Council
05.2013 - 10.2019
- Coordinating, Conducting and delivering Professional and Educational examinations in Nigeria and ensuring that the examinations are carried out at the highest professional standards as stated by The British Council and the examination board
- Other responsibilities as assigned by the examination officers.
Company Secretary
Arisiki Nigeria Limited
02.2009 - 01.2012
- To ensure that business of the company is conducted in accordance with its objects as contained in its memorandum of association
- To prepare the agenda in consultation with the Chairman and the other documents for all the meetings of the board of directors
- To arrange with and to call and hold meetings of the board and to prepare a correct record of proceedings
- To attend the broad meetings in order to ensure that the legal requirements are fulfilled, and provide such information as are necessary
- To prepare, in consultation with the chairman, the agenda and other documents for the general meetings.
Industrial Trainee
Guaranty Trust Bank
12.2007 - 12.2018
- To aggressively market and sell the Banks’ products
- Win new customers to the bank
- Effective management and retention of existing customers
- Drive the reactivation of inactive and dormant accounts
- Perform other tasks as assigned by Team Leader
- Pursue the profitability of the branch in particular and the Bank as a whole.
Education
B.sc. Business Administration, Second Class Lower -
University Of Lagos, Akoka, Lagos State
Lagos, Nigeria11.2015
ND Banking and Finance, Lower Credit -
Yaba College Of Technology, Yaba, Lagos State
Some College (No Degree) -
Air Force Secondary School, Ikeja, Lagos State
Lagos Skills
- Microsoft Office (Excel, Word and PowerPoint)
- Good organization and Management skill
- Ability to work under pressure and with little or no supervision
- Good oral and written communication skill
- Sound analytical mind
- Goal-Oriented
- Staff Management
- Inventory Control
- Staff Development
- Operations Management
Coursework
- Brookside Medical Practice, April 2014
- NIIT SWIFT First Step Program, December 2003
Professional Memberships
Chartered Institute of Bankers of Nigeria, October 2009
Personal Information
- Date of Birth: 03/03/87
- Gender: Female
- Nationality: Nigerian
- Marital Status: Married
References
- Maryam Thomas, Operations Resource Pool Manager, British Council, Plot 3645 IBB Way, Maitama Abuja Ikoyi, Lagos, +234-1-8029073130
- Arije Abdulrasak, Managing Director, Arisiki Nigeria Limited, 91, Itire Road, Obele, Lawanson, Lagos, +234-1-8023214214, +234-1-8098214214
Hobbies and Interests
- Reading
- Writing
- Participating in outdoor games
Timeline
Test Centre Administrator
IDP Education Services Nigeria Limited
07.2023 - 02.2024
Deputy Test Centre Administrator
IDP Education Services Nigeria Limited
04.2022 - 06.2023
Exams Invigilator
British Council
05.2013 - 10.2019
Company Secretary
Arisiki Nigeria Limited
02.2009 - 01.2012
Industrial Trainee
Guaranty Trust Bank
12.2007 - 12.2018
Examinations Supervisor/Administrative Assistant
British Council
B.sc. Business Administration, Second Class Lower -
University Of Lagos, Akoka, Lagos State
ND Banking and Finance, Lower Credit -
Yaba College Of Technology, Yaba, Lagos State
Some College (No Degree) -
Air Force Secondary School, Ikeja, Lagos State
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