Patricia Reyes Rios
Deltona
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Addition Financial
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high levels of call flow and responded to technical support needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Fraud Prevention Specialist Project
JPMorgan Chase & Co.
09.2022 - 10.2023
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers
- Analyzed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Credit Card Collections Specialist
JPMorgan Chase & Co.
08.2016 - 09.2022
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines
- Worked in call center environment handling manual and automatically dialed outbound calls
- Used skip tracing and other techniques to locate debtors
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Sales Customer services
Frontier Communications
04.2014 - 08.2016
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
High School Diploma -
Centro De Estudios Avanzados De Puerto Rico Y El Caribe
San Juan, PR06.2011
Skills
- Bilingual
- Work Ethic
- Communications
- Conflict Resolution
- Critical Thinking
- Computer Skills
- Adaptability
Timeline
Customer Support Specialist
Addition Financial
03.2023 - Current
Fraud Prevention Specialist Project
JPMorgan Chase & Co.
09.2022 - 10.2023
Credit Card Collections Specialist
JPMorgan Chase & Co.
08.2016 - 09.2022
Sales Customer services
Frontier Communications
04.2014 - 08.2016
High School Diploma -
Centro De Estudios Avanzados De Puerto Rico Y El Caribe
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