Timeline
Work History
Overview
Education
Skills
Summary
Patrick Vikvam

Patrick Vikvam

Helsinki

Timeline

Restaurant Manager - NOHO Oy/Restaurant Cheri
02.2022 - Current
Director of Restaurant Operations - Soupster Oy/East Market Tripla/TLB Tripla
08.2019 - 01.2022
Assistant Restaurant Manager - Restaurant Yes Yes Yes
02.2018 - 08.2019
Perho Culinary, Tourism And Business College - WSET Level 3 Award in Wines , Wine & Spirit Education
02.2017 - 05.2022
Shift Manager Restaurant - Sandro Oy
05.2014 - 02.2018
Waiter/Headwaiter - Tango Dance Bar, GC
09.2009 - 05.2014
BI Norwegian Business School - Bachelor in Marketing, International Management
08.2009 - 05.2012
Headwaiter/Bartender - Cafe Natasha,
06.2009 - 09.2015

Work History

Restaurant Manager

NOHO Oy/Restaurant Cheri
Helsinki
02.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Director of Restaurant Operations

Soupster Oy/East Market Tripla/TLB Tripla
Helsinki
08.2019 - 01.2022
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Restaurant Manager

Restaurant Yes Yes Yes
Helsinki
02.2018 - 08.2019
  • Kept restaurant compliant with all local hygiene and food safety regulations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Shift Manager Restaurant

Sandro Oy
Helsinki
05.2014 - 02.2018
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.

Headwaiter/Bartender

Cafe Natasha,
Albena, Bulgaria
06.2009 - 09.2015
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar presentable and well-stocked to meet customer needs.

Waiter/Headwaiter

Tango Dance Bar, GC
Puerto Rico
09.2009 - 05.2014
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cross-trained existing employees to maximize team agility and performance.

Overview

14
14
years of professional experience
8
8
years of post-secondary education
5
5
Languages

Education

Bachelor in Marketing - International Management

BI Norwegian Business School, Oslo
08.2009 - 05.2012

WSET Level 3 Award in Wines - Wine & Spirit Education

Perho Culinary, Tourism And Business College, Helsinki
02.2017 - 05.2022

Skills

  • Business Operations Expertise
  • Conflict Resolution Techniques
  • Customer Service Best Practices
  • Full Service Restaurant Background
  • Hiring and Training
  • Customer Loyalty
  • Excellent People Skills
  • Guest Relations
  • Multitasking Strengths
  • Product Promotion
  • Sales Trends
  • Adapt to Diverse Groups

Summary

  • Ambitious Restauranteurwith proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
  • Highly proactive manager with [Number] years of experience in team leadership in [Type] industry. Background includes sales, management and customer service in fast-paced settings.

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Patrick Vikvam