Summary
Overview
Work History
Education
Skills
Personalstatement
Personal Information
Training
Alcohol Passport Test
Timeline
Generic
PIO GUZMAN

PIO GUZMAN

Espoo

Summary

I am hardworking and goal oriented. I see to it that the tasks are completed with attention to details. I am open to suggestions and welcome to new ideas that I know that would be of help in improving my skills and in my knowledge.

Overview

17
17
years of professional experience

Work History

Restaurant Waiter

Wild Arctic Restaurant
11.2024 - Current
  • Mixing Cocktails and Mocktails (SafariBar)
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained clean and organized dining areas for optimal guest experience.

Restaurant Waiter

Muikkuterassi (S-Group)
05.2024 - 08.2024
  • Making Cocktails and Mocktails
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Captain II -II (Host /Bar/Server)

Okada Manila
02.2018 - 05.2024
  • Company Overview: Tiger Resort, Leisure, and Entertainment Inc
  • Preparing alcoholic and non-alcoholic beverages for bar and patrons
  • Performs cashiering
  • Interacting with customers, taking orders, and serving snacks and drinks
  • Assessing bar customer's needs and preferences and making recommendations
  • Replenish and restock bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Collaborate with another servers/kitchen and bar
  • Performs other related duties as maybe assigned by his superior
  • Observant to guest 'needs throughout dining experience to ensure they receive high quality service
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
  • Tiger Resort, Leisure, and Entertainment Inc

Restaurant Manager

Hook By Todd English
08.2017 - 02.2018
  • Company Overview: Uptown Parade BGC
  • Officer in charge in all aspects
  • In charge in Profit and Loss
  • Food Cost Controller
  • Costing
  • Ensure restaurant achieve QSC, Sales and Profitability Targets
  • Handle training plans for restaurants management team including any potential or promotable member of the team
  • Assign individual responsibility (KRA) on each member of the team
  • Make sure store adheres on proper cash handling and management
  • Responsible in formulating weekly team schedule
  • Responsible on accomplishing labor report/payroll
  • Responsible in all utilities monitoring
  • Guest Relation Officer/Entertainer
  • In charge of operation procedures according to the store standard
  • Uptown Parade BGC

Consultant

Your Local Restaurant Hey Handome Restaurant
07.2016 - 03.2017
  • Company Overview: Esteban Makati City 5th Ave BGC Taguig
  • Set inventory every Month end
  • Responsible in Labor Management (Payroll/DTR)
  • Monitors the necessary preparations before the start of the operations and sees to it that all needed supplies are available and in good condition
  • FOH Duty Manager
  • Ensure restaurant achieves 100% QSC
  • In Charge of Food Cost
  • Handle training plans for any potential or promotable member of the team
  • Assigns side duties and KRA to each FOH team
  • Handles Cashier Reports
  • Esteban Makati City 5th Ave BGC Taguig

Assistant Restaurant Manager

CYMA Greek Taverna Restaurant
11.2014 - 07.2016
  • Company Overview: Robinsons Malate Manila
  • Handles cashier reports
  • Admin Assistant
  • FOH Duty Manager
  • Ensure restaurant achieves 100% QSC
  • Handle training plans for any potential or promotable member of the team
  • Assigns side duties and KRA to each FOH team
  • Responsible in formulating weekly schedules
  • Monitors the necessary preparations before the operations starts and sees to it that all needed supplies are available and in good condition
  • Maintains per stock requirements
  • Makes requisition for needed replacement
  • Robinsons Malate Manila

Asst. Supervisor

Your Local Restaurant
03.2014 - 10.2014
  • Company Overview: Legaspi Village, Makati City
  • Handles Cashier Reports
  • Set inventory every Month end
  • Responsible in Labor Management (Payroll/DTR)
  • Monitors the necessary preparations before the start of the operations and sees to it that all needed supplies are available and in good condition
  • Legaspi Village, Makati City

(Team Member/Cashier-Team Leader-Management Trainee-Shift Manager/OIC)

Classic Savory (South Area Branches)
10.2009 - 03.2014
  • Company Overview: Robinsons Summit Ridge Tagaytay (Philippines)
  • Officer in charge in all aspects
  • In charge in Profit and Loss
  • To set highest standard for casual dining with emphasis on quality and cleanliness using the highest standard, to ensure maximum customer satisfaction
  • Ensure restaurant achieve QSC, Sales and Profitability Targets
  • Handle training plans for restaurants management team including any potential or promotable member of the team
  • Assign individual responsibility (KRA) on each member of the team
  • Make sure store adheres on proper cash handling and management
  • Responsible in formulating weekly team schedule
  • Responsible on accomplishing labor report
  • Responsible in all utilities monitoring
  • Robinsons Summit Ridge Tagaytay (Philippines)

(Service Crew)

Miquels Music Bar & Cafe
12.2007 - 03.2008
  • Company Overview: Kawit Cavite Philippines
  • Monitors the necessary preparations before the start of the operations and sees to it that all needed supplies are available and in good condition
  • Maintains per stock requirements
  • Makes requisition for needed replacements
  • Coordinates with the kitchen regarding out-of-stock items and new promotions and disseminates said information to all dining staff
  • Performs other related duties as maybe assigned by his superior
  • Assist in taking orders and service whenever needed
  • Looks after the set-up and inventory and cleanliness of the outlets
  • Receives, greets, and entertains, attends to their needs, inquiries and complaints
  • Kawit Cavite Philippines

Education

Hotel & Restaurant Management - LADDERIZED

International School for Hotel & restaurant Management
Bacoor, Cavite
01.2009

Associate in Computer Technology -

STI College
Bacoor, Cavite
10.2006

Skills

  • Inventory Management
  • Training and Development
  • Revenue Generation
  • Vendor Coordination
  • Budget Oversight
  • Operational Improvement
  • Customer Service

Personalstatement

I am hardworking and goal oriented. I see to it that the tasks are completed with attention to details. I am open to suggestions and welcome to new ideas that I know that would be of help in improving my skills and in my knowledge.

Personal Information

  • Age: 34
  • Height: 169cm
  • Weight: 82kg
  • Passport Number: P9896250B
  • Date of Birth: 05/02/89
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Training

Pearl Lane Hotel, Food & Beverage Department, Malate, Manila Philippines

Alcohol Passport Test

Date:

02.10.2024

Test Result:

36/40

Timeline

Restaurant Waiter

Wild Arctic Restaurant
11.2024 - Current

Restaurant Waiter

Muikkuterassi (S-Group)
05.2024 - 08.2024

Captain II -II (Host /Bar/Server)

Okada Manila
02.2018 - 05.2024

Restaurant Manager

Hook By Todd English
08.2017 - 02.2018

Consultant

Your Local Restaurant Hey Handome Restaurant
07.2016 - 03.2017

Assistant Restaurant Manager

CYMA Greek Taverna Restaurant
11.2014 - 07.2016

Asst. Supervisor

Your Local Restaurant
03.2014 - 10.2014

(Team Member/Cashier-Team Leader-Management Trainee-Shift Manager/OIC)

Classic Savory (South Area Branches)
10.2009 - 03.2014

(Service Crew)

Miquels Music Bar & Cafe
12.2007 - 03.2008

Hotel & Restaurant Management - LADDERIZED

International School for Hotel & restaurant Management

Associate in Computer Technology -

STI College

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