pooja adhikari
United Kingdom,Nepalese
Summary
Experienced in both kitchen and front-of-house roles, adept at ensuring seamless operations and exceptional customer service in the hospitality industry. Skilled in kitchen support tasks such as cleanliness maintenance and stock management, alongside waitressing duties including order accuracy, menu recommendations, and guest satisfaction. Strong communicator, team player, and committed to upholding high standards for an outstanding dining experience.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Waitress
Jay Himalayan Restaurant
Bhaktapur, nepal
02.2023 - 12.2023
- Greeting and seating guests.
- Taking and delivering food and drink orders accurately.
- Providing menu recommendations and answering customer inquiries.
- Ensuring customer satisfaction by addressing any concerns promptly.
- Upselling additional items or specials to increase sales.
- Processing payments and handling cash or card transactions.
- Collaborating with kitchen and bar staff to ensure timely service.
- Maintaining cleanliness and organization of tables and dining areas.
- Adhering to health and safety regulations.
- Working efficiently in a fast-paced environment.
- Communicating effectively with colleagues and management.
- Providing exceptional hospitality and creating a positive dining experience for guests.
Kitchen Portal
Jay Himalayan Restaurant
Bhaktapur, Nepal
01.2022 - 01.2023
- Cleaning and maintaining kitchen hygiene standards.
- Assisting with food preparation tasks.
- Managing stock and inventory.
- Proper disposal of waste and recyclables.
- Adherence to health and safety regulations.
- Effective teamwork and collaboration.
- Physical fitness and stamina for fast-paced work.
- Flexibility and adaptability to changing tasks.
- Strong time management skills.
- Clear communication with colleagues and supervisors.
Education
Certificate of Higher Education - Business Studies (BA) hons
University of Greenwich International College
United Kingdom 01.2024 - 02.2027
Certificate of Higher Education - science
The Times Int'l College/SS
Nepal /2021 - /2022
Skills
- Customer Service:
- Communication:
- Problem Solving:
- Attention to Detail:
- Teamwork:
- Time Management:
- Adaptability:
- Organization:
- Stress Management:
- Food and Beverage Knowledge:
- Health and Safety Awareness:
- Positivity and Enthusiasm:
- Multitasking:
Languages
English
Fluent
Nepali
Fluent
Affiliations
- Travelling
- Dancing
- Reading
Certification
- Employed as a barista under food and beverage service department from 2022/05/15 to 2023/01/25.
- Training Barista in Himalayan
Timeline
Certificate of Higher Education - Business Studies (BA) hons
University of Greenwich International College
01.2024 - 02.2027
Waitress
Jay Himalayan Restaurant
02.2023 - 12.2023
Kitchen Portal
Jay Himalayan Restaurant
01.2022 - 01.2023
Certificate of Higher Education - science
The Times Int'l College/SS
/2021 - /2022
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