Priyanka Thakur
Tampere
Summary
Accomplished Project Management Analyst with a proven track record at TELUS International Europe, enhancing project outcomes through strategic planning and risk management. Expert in fostering customer relations and spearheading process improvements, resulting in increased efficiency. Skilled in Agile methodology and advanced problem-solving, consistently delivering projects that exceed stakeholder expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Management Analyst
TELUS International Europe
2021.02 - 2024.01
- Conducted post-project evaluations for continuous learning and improved future performance in similar engagements.
- Managed change requests effectively to minimize disruptions while remaining focused on achieving desired outcomes.
- Coordinated efforts among multidisciplinary teams, enabling seamless execution of critical tasks within tight deadlines.
- Evaluated vendor proposals for cost-effectiveness, quality, and alignment with overall project goals.
- Optimized project outcomes by identifying risks early and implementing mitigation plans.
- Streamlined reporting procedures to provide timely updates on project progress to stakeholders.
- Spearheaded process improvements, resulting in increased efficiency across multiple departments involved in the project lifecycle.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Drafted project reports to identify successful outcomes, insights, and future recommendations.
Assistant Manager
AXIS BANK Ltd.-INDIA
2015.03 - 2019.06
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
MBA - International Business Management
Tampere University of Applied Science
Tampere, Finland12.2022
BBA - Banking And Insurance
Mumbai University
Mumbai, India04.2014
Skills
- Project Planning
- Requirements Analysis
- Project evaluation
- Meeting facilitation
- Customer Relations
- Advanced problem solving
- Strategic Planning
- Agile Methodology
- Business Analysis
- Budgeting and forecasting
- Productivity Improvement
- Risk Management
- Customer relations specialist
Certification
- PMP - Project Management Professional
- Licensed - Six Sigma Yellow Belt
- Licensed - Six Sigma White Belt
hobbies
Travelling, exercise, cooking
Languages
Hindi
Native language
English
Proficient
C2
Finnish
Intermediate
B1
Timeline
Project Management Analyst
TELUS International Europe
2021.02 - 2024.01
Assistant Manager
AXIS BANK Ltd.-INDIA
2015.03 - 2019.06
MBA - International Business Management
Tampere University of Applied Science
BBA - Banking And Insurance
Mumbai University
- PMP - Project Management Professional
- Licensed - Six Sigma Yellow Belt
- Licensed - Six Sigma White Belt
Similar Profiles
Ricardo PuertasRicardo Puertas
Team Manager at TELUS International EuropeTeam Manager at TELUS International Europe
Elshad BadirovElshad Badirov
Data Analyst/Search Engine Optimization Specialist at TELUS International EuropeData Analyst/Search Engine Optimization Specialist at TELUS International Europe
RAGHDA ELROMYRAGHDA ELROMY
Back Office Representative at TELUS International EuropeBack Office Representative at TELUS International Europe