Puja Lama
Lappeenranta,Finland
Summary
Driven Housekeeper with a proven track record at HYATT REGENCY, delivering high-quality cleaning services across 25 rooms daily, showcasing exceptional time management and customer service skills. Expert in maintaining clean, safe environments, significantly enhancing guest satisfaction and adhering to strict infection control policies. Dedicated and energetic housekeeping professional who works well in fast-paced, high-volume environments. Reliable and responsible with positive attitude.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeper
HYATT REGENCY
Boudha, Nepal
07.2021 - 07.2023
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Provided high-quality cleaning services on 25 rooms daily, working efficiently to meet timeframe demands.
Education
CLASS 12 - HOTEL MANAGEMENT
06.2020 - 06.2021
CLASS 11 - HOTEL MANAGEMENT
05.2019 - 05.2020
CLASS 10 - SECONDARY EDUCATION
04.2018 - 04.2019
Skills
- 20 Days Barista training courses
- Training in Basic Hotel Management
- Customer Service
- Interior and exterior cleaning
- Exceptional time management
- Cleaning proficiency
- Tactful communication
- Mopping and buffing floors
- Babysitting
- Dish washing
- Hospitality background
Languages
English
Advanced
Hindi
Advanced
Nepali
Native
Timeline
Housekeeper - HYATT REGENCY
07.2021 - 07.2023
BAGISWORI SECONDARY SCHOOL - CLASS 12 , HOTEL MANAGEMENT
06.2020 - 06.2021
BAGISWORI SECONDARY SCHOOL - CLASS 11, HOTEL MANAGEMENT
05.2019 - 05.2020
STUDENTS ACADEMY - CLASS 10 , SECONDARY EDUCATION
04.2018 - 04.2019
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