Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Quỳnh Hồ

Quỳnh Hồ

Food And Beverage
Vantaa

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
2
2
Certifications
1
1
Language

Work History

Shift Leader

Meilin Food Delight Oy
12.2022 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Stand Manager

Sushitake
12.2019 - 11.2021
  • Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
  • Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
  • Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
  • Streamlined scheduling processes to optimize staffing levels during peak hours, minimizing wait times for customers.
  • Achieved revenue growth by creating enticing menu items that catered to diverse customer preferences.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
  • Coordinated concession team, food preparation, and storeroom operations.

Education

Bachelor Degree In International Business - Management

Lahti University of Applied Sciences
Lahti
07.2021

Skills

Client Service

Certification

Hygiene Passport

Timeline

Working Visa 4 years

07-2023

Shift Leader

Meilin Food Delight Oy
12.2022 - 11.2024

Stand Manager

Sushitake
12.2019 - 11.2021

Hygiene Passport

12-2019

Bachelor Degree In International Business - Management

Lahti University of Applied Sciences

Similar Profiles

CREATE PROFILE
Quỳnh HồFood And Beverage