Rachid Daou
Tampere,Finland
Summary
Highly accomplished Director of Operations with extensive experience in business development and strategic planning. Recognized for development of new services and operations and realization of revenue performance and enhancement. Facilitates workforce change to support re-engineering initiatives and meet organizational financial and quality objectives. Dynamic leader consistently achieving outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues.
Overview
17
17
years of professional experience
Work History
Global Operations Director
Telus International
Tampere, Finland
09.2019 - Current
- Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.
- Directed complex business transformation projects, work plan development, product development and support, customer training and user experience.
Sales Director
Noccela Oy
Turku
09.2018 - 12.2018
- Strengthened revenue opportunities by developing tailor-made sales strategies based on industry trend and competitor analysis.
- Coached and mentored team members to build sales and negotiation skills.
Program Manager
Nissan Nordic Europe
Helsinki
05.2017 - 09.2018
- Built lasting and lucrative partnerships with new and existing suppliers through continuous engagement and monitoring service quality.
- Managed data networks and set operational standard to meet productivity, quality and delivery metrics.
Product Manager
Nissan West Europe
Paris
01.2014 - 04.2017
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Worked with engineers to improve user experience and confirm builds meet user specifications.
Regional Sales Manager
Nissan West Europe
Toulouse
01.2011 - 12.2013
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Held weekly meetings with each partner to talk one-on-one, resolve issues and provide tailored training.
Business Analyst
Nissan West Europe
Paris
01.2008 - 12.2010
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
Junior Marketing Manager
Service Innovation Group
Paris
09.2006 - 09.2007
- Worked with management team to oversee and monitor marketing strategy.
- Prepared monthly sales reports to document sales volumes, potential sales and areas of proposed client base expansion.
Education
Master of Science - Business Administration And Management
La Rochelle Business School
La Rochelle12.2008
Bachelor of Science - International Economics
Turku School of Economics
Turku06.2006
Skills
- Management Team Building
- Process Improvements
- Finance and Accounting Oversight
- Customer Service Management
- Performance Evaluation and Monitoring
- Decision Making
- Team Leadership
- Originality and Creativity
- Performance Assessment
- Employee Motivation
- Continuous Improvement
Languages
Timeline
Global Operations Director
Telus International
09.2019 - Current
Sales Director
Noccela Oy
09.2018 - 12.2018
Program Manager
Nissan Nordic Europe
05.2017 - 09.2018
Product Manager
Nissan West Europe
01.2014 - 04.2017
Regional Sales Manager
Nissan West Europe
01.2011 - 12.2013
Business Analyst
Nissan West Europe
01.2008 - 12.2010
Junior Marketing Manager
Service Innovation Group
09.2006 - 09.2007
Master of Science - Business Administration And Management
La Rochelle Business School
Bachelor of Science - International Economics
Turku School of Economics
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