Radia Alam
London,United Kingdom
Summary
A hospitality manager who has around 8 years of experience in the customer service industry, resulting in being well versed in clientele needs and how to utilize the resources available to reach maximum satisfaction. What that brings to the table is someone who is reliable and keen to learn with a resilient nature and a strong work ethic. Eager to experience as much life as possible so that I may become a well-rounded figure and approach things from a tactical and knowledgeable standpoint. I feel that I can become a key part of a team that thrives on hard work and the desire to achieve whilst going above and beyond to get these results.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
B Bagel Trading Ltd
08.2019 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Baxterstorey @ Tottenham Hotspur Football Club
08.2018 - 08.2019
- Role: Front of House Assistant
- Front of house meeting/ greeting
- Complaint handling and resolution
- Guest hosting
- Booking meetings
High Society
01.2018 - 08.2019
- Role: Event Assistant
- Team leading at large events
- Complaint handling and resolution
- Responding to customer/ staff enquiries
- Ensuring customer satisfaction
- Ensuring staff are equipped and ready to carry out their roles
- Ensuring correct uniform on all staff
- Team briefings
- Requested by various companies to assist at events
- Pay rise April 2018
- Entrusted with more responsibilities
Education
LLB Law - Bachelor’s degree - Law
London South Bank University
London, United Kingdom07.2024
Access to Law – Level 3 -
Westminster Kingsway College
London, United Kingdom01.2018
Extended Certificate in Health and Social Care – Level 2 - Health and Social Care
Stanmore College
London, United Kingdom01.2016
High School Diploma -
Carlton Bolling College
Bradford, United Kingdom01.2015
Skills
- Excellent communication and organisational skills
- Strong work ethic and a dedicated approach
- Attentive to clientele needs and satisfaction
- Proactive in the ability to problem solve and take initiative
- Reliable and trustworthy
Personal Information
Date of Birth: 30/06/98
References
Available upon request
Timeline
Hospitality Manager
B Bagel Trading Ltd
08.2019 - Current
Baxterstorey @ Tottenham Hotspur Football Club
08.2018 - 08.2019
High Society
01.2018 - 08.2019
LLB Law - Bachelor’s degree - Law
London South Bank University
Access to Law – Level 3 -
Westminster Kingsway College
Extended Certificate in Health and Social Care – Level 2 - Health and Social Care
Stanmore College
High School Diploma -
Carlton Bolling College
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