Raihan Noor
Espoo
Summary
IT professional with experience in IT support, system operations and technology-driven environments.
Currently pursuing advanced studies in Information Technology and seeking opportunities to apply technical and problem-solving skills while learning industry tools and contributing to organisational goals.
Overview
6
6
years of professional experience
Work History
IT Support Technician
Oracle Technology Software & Learning (OTSL)
06.2023 - 08.2025
- Resolved technical issues for end-users through remote support tools and troubleshooting techniques.
- Managed software installations and upgrades to ensure system functionality and security compliance.
- Provided training sessions for staff on new software applications and best practices in IT usage.
- Collaborated with cross-functional teams to identify recurring issues and implement long-term solutions.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Generated reports to track performance and analyze trends.
- Managed high levels of call flow and responded to technical support needs.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
Health Care IT Technician
United Lab
01.2020 - 04.2023
- Diagnosed and resolved hardware and software issues for end-users.
- Installed, configured, and maintained network equipment and systems.
- Provided technical support via phone, email, and in-person interactions.
- Conducted routine system checks to ensure optimal performance of IT infrastructure.
- Monitored system performance metrics to identify areas for improvement.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
Education
Bachelor of Science - Computer Science & Engineering
East Delta University
Chittagong, Bangladesh01.2023
Master of Science - Information Technology (Medical Technology)
Metropolia UAS
Myllypuro, Helsinki07-2026
Skills
- JAVA
- C programing
- C
- DSCH
- UI-UX
- Microsoft office specialist
- Data entry
- Advanced troubleshooting
- Help desk support
- Server maintenance
- Security protocols
Languages
English
Native or Bilingual
Finnish
Limited Working
Timeline
IT Support Technician
Oracle Technology Software & Learning (OTSL)
06.2023 - 08.2025
Health Care IT Technician
United Lab
01.2020 - 04.2023
Bachelor of Science - Computer Science & Engineering
East Delta University
Master of Science - Information Technology (Medical Technology)
Metropolia UAS
Academic Research Work:
Thesis work on “Monkey Pox detection using Deep Learning models”.
References
- Linkon, Chowdhury, Assistant Professor, linkon.c@eastdelta.edu.bd, +8801818633071, East Delta University
- Md Ishtiaque, Aziz Zahed, Head of the Department (CSE), ishtiaque@eastdelta.edu.bd, +8801911882689, East Delta University
PROCLAMATION
I certify that the information I have provided in the present document is true, complete and correct to the best of my knowledge. I understand that any misrepresentation or material omission made in this document may lead tothe termination of my appointment or to dismissal. I understand this also applies to any other information or document requested by the organization for my recruitment and employment with the organization action.
Key Qualification
- Excellent documentation & reporting skills.
- Having team spirit considering under pressure & any stress situation.
- Has practical experience on community development, social mobilization and awareness campaign through dialogue day observance, show dissemination, workshop and seminar.
- Problem solving ability including analysis and decision making capacity in the field & office.
- Good communication and interpersonal skills.
Fitness, Cinematography, Learning emerging tech.
I enjoy staying active and maintaining a healthy lifestyle through regular fitness and strength training. I have a strong interest in photography and cinematography also enjoy creating aesthetic visuals of nature and products. I have experience working as a freelancer in digital promotion and online marketing where I help clients with content creation, product promotion and basic sales strategy. I am highly interested in technology and enjoy learning about new tools.
I am friendly, approachable and collaborative also know for bringing positive energy to the workplace while supporting and motivating my colleagues.