Summary
Overview
Work History
Education
Skills
Project Work
Languages
References
Timeline
Generic

RAMONA STEFANOVA

Espoo

Summary

Soon to be graduate in Business Information Technology with a comprehensive understanding of UX/UI design principles and processes. With a strong foundation in technology and a keen eye for user-centric design, I possess a unique blend of analytical skills and creative thinking. Proactive and eager to learn, I am excited to contribute to projects that improve user experiences and drive digital transformation.

Overview

Work History

Customer Care Representative

Management events
01.2024 - Current
  • Develops creative solutions to resolve complex problems quickly while minimizing cost impacts on the company
  • Gathers customer feedback to suggest improvements for products and services
  • Assists customers in navigating through website features and functions to locate desired information or products
  • Handles and resolves customer complaints efficiently and promptly
  • Participates in team meetings to discuss strategies for improving customer satisfaction levels

Education

Business Information Technology -

Haaga-Helia University of Applied Sciences
01.2023

Skills

  • User experience
  • Visual Design
  • Service Design
  • Wireframing and Prototyping
  • Innovation
  • Programming skills
  • Figma
  • Human Computer Interaction
  • Problem-solving skills
  • Analytical thinking
  • User research
  • Usability testing

Project Work

  • Design Challenge - YTK Student Subscription Form, YTK Design Challenge, 03/2023 - 06/2023

Develop a concept for a web app that makes it simple and fun for students to register for Student's YTK fund. Gaining experience in collaborative problem-solving, ideation, user research, and design thinking. 

  • Prototype Digital Service - Collaboration with Museovirasto, Finnish Heritage Agency, 03/2023 - 06/2023

Worked as part of a team to develop a digital prototype for the project

  • Design Sprint Days - Haaga-Helia UAS and IKEA Oy, Google Design Sprint Methodology, 06/29/2023 - 06/02/2023

Obtained a Google Design Sprint Certification

Languages

Bulgarian
First Language
Finnish
Advanced (C1)
C1
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Customer Care Representative

Management events
01.2024 - Current

Business Information Technology -

Haaga-Helia University of Applied Sciences
RAMONA STEFANOVA