Ramsha Munir
Business Development Executive
Helsinki
Summary
Results-driven Business Development Executive with a strong foundation in international business, customer service, and HR management. Over 8 years of diverse experience in cargo logistics, strategic recruitment, and academic instruction. Demonstrated ability to cultivate client relationships, resolve operational conflicts, and propel business growth through cross-functional coordination and market insight. Skilled in managing high-value customer accounts, negotiating pricing with financial teams, and aligning business operations with quality and ethical standards. Passionate about sustainability and customer loyalty, supported by a master’s thesis focused on the Finnish travel industry.
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
HR Manager
Zawaya Garments and Trading Co. Dubai, UAE
08.2021 - 05.2024
- Developed strategic partnerships with hotel chains across Dubai and Sharjah, expanding the client base through tailored uniform solutions.
- Collaborated with sales and production teams to align HR strategies with business growth goals, enhancing operational efficiency and customer satisfaction.
- Led workforce planning and talent acquisition to support business expansion and large-volume client orders in the hospitality sector.
- Streamlined onboarding and training programs, boosting new hire productivity and reinforcing client-focused service delivery.
Assistant Lecturer
UNIVERSITY OF THE PUNJAB
04.2019 - 07.2021
- Delivered engaging lectures on engineering ethics, focusing on real-world applications in corporate governance, conflict resolution, and professional conduct.
- Guided final-year students on navigating workplace dilemmas through ethical decision-making frameworks and case-based discussions.
- Collaborated with faculty and industry experts to bridge academic concepts with practical management scenarios in engineering workplaces.
Customer Service Executive
Etihad Airways
02.2016 - 12.2018
- Managed end-to-end cargo bookings, specializing in perishable shipments like meat, ensuring compliance with airline and international transport regulations.
- Coordinated flight planning and cargo updates, liaising with freight forwarders and operations teams to ensure timely and accurate load allocations.
- Negotiated pricing and booking terms with Etihad’s Abu Dhabi financial team, optimizing revenue on high-volume, time-sensitive freight.
- Resolved customer conflicts and inquiries over calls while providing real-time updates on cargo positioning and shipment status.
Education
Master of Science - International Business
University of Vaasa
Vaasa, Finland 04.2001 -
Master of Science - Total Quality Management
University of The Punjab
Lahore , Pakistan. 04.2001 -
Bachelor of Science - Management Sciences
University of The Punjab
Lahore, Pakistan. 04.2001 -
Skills
Employee relations
Certification
DEI4SME Hackathon I (Diversity,Equity,Inculsion)
Timeline
DEI4SME Hackathon I (Diversity,Equity,Inculsion)
02-2025
HR Manager
Zawaya Garments and Trading Co. Dubai, UAE
08.2021 - 05.2024
Assistant Lecturer
UNIVERSITY OF THE PUNJAB
04.2019 - 07.2021
Customer Service Executive
Etihad Airways
02.2016 - 12.2018
Master of Science - International Business
University of Vaasa
04.2001 -
Master of Science - Total Quality Management
University of The Punjab
04.2001 -
Bachelor of Science - Management Sciences
University of The Punjab
04.2001 -
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