RAMSHA MUNIR
Jyväskylä
Summary
Business Development Officer with expertise in HR policies, performance management, and stakeholder engagement to drive organizational development. Proficient in analytical thinking and reporting, project coordination, and compliance to optimize operational efficiency and support sustainable business strategies. Focused on leveraging ESG awareness and sustainability practices to foster growth and long-term value creation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Zawaya Garments & Textiles Trading
08.2021 - 05.2024
- Supported organizational growth by driving process improvement, compliance management, and cross-functional coordination across HR, finance, and operations, improving internal decision-making efficiency.
- Developed and maintained process dashboards, documentation systems, and tracking tools, increasing workflow visibility, reporting accuracy, and operational control.
- Managed corporate insurance documentation, broker coordination, and renewal schedules, achieving zero missed compliance deadlines; streamlined internal compliance workflows to reduce turnaround time and strengthen audit readiness.
Assistant Lecturer
University of the Punjab
04.2019 - 07.2021
- Supported undergraduate course delivery and academic coordination, assisting with curriculum planning, lecture preparation, and assessment scheduling in line with institutional and accreditation standards.
- Mentored 30+50+ students per term in research methods, academic writing, data analysis, and presentation skills, improving assignment quality and learning outcomes.
- Assisted senior faculty with grading, exam management, quality assurance, and academic documentation, ensuring accurate records, timely reporting, and smooth interdepartmental coordination.
Customer Service Executive
Etihad Airways
02.2016 - 03.2019
- Managed customer inquiries and service requests for Etihad Airways Cargo, ensuring timely communication, issue resolution, and high-quality customer support.
- Used CRM systems to log complaints, track cases, and maintain accurate shipment records; streamlined the complaint-handling process and improved service turnaround time.
- Coordinated with logistics and operations teams to manage delivery schedules, resolve shipment issues, and support on-time cargo performance and service standards.
Education
Master of International Business -
University of Vaasa
Vaasa, Finland03.2026
MS Total Quality Management - undefined
Lahore, Pakistan07.2018
BS Hons Management Sciences - undefined
Lahore, Pakistan07.2015
Skills
- HR policies and procedures
- Analytical Thinking & Reporting
- Microsoft Office
- Project Coordination
- Proactive Monitoring
- Consumer Management
- Sustainable Business & Strategy
- Performance management
- Compliance
- Stakeholder Engagement
- Organizational development
- ESG Awareness
- Customer Loyalty & Marketing Analytics
- Sustainability Practices
Certification
- Feb 2025 – Mar 2025 DEI4SME_Hackathon_I (Diversity, Equity, Inclusion) - University of Vaasa
- Oct 2024 – Feb 2025 MIB Mentoring Programme 2024-2025 - University of Vaasa
- Jan 2026 – Project Management -
Additional Information
English: Proficient.
Finnish: Actively practicing.
LANGUAGES
English C2 - Proficiency
Urdu Native
Finnish A1 - Elementary
Timeline
Human Resource Manager
Zawaya Garments & Textiles Trading
08.2021 - 05.2024
Assistant Lecturer
University of the Punjab
04.2019 - 07.2021
Customer Service Executive
Etihad Airways
02.2016 - 03.2019
MS Total Quality Management - undefined
BS Hons Management Sciences - undefined
Master of International Business -
University of Vaasa
LINKS
www.linkedin.com/in/ramsha-m-3a186a208
Certifications
- DEI4SME_Hackathon_I (Diversity,Equity,Inclusion) by University of Vaasa.
- MIB Mentoring Programme 2024-2025 by University of Vaasa.
- Project Management Certification.