RODRICK NKOBUH
Summary
Dynamic food service professional fluent in English with advanced proficiency in French, equipped for both service and supervisory roles. Proven success in leading teams to deliver exceptional customer experiences while optimizing operational efficiency and implementing stringent quality control measures. Committed to fostering collaboration among team members and achieving consistent results, recognized for reliability and adaptability in fast-paced environments. Passionate about enhancing service delivery and driving continuous improvement within the food service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESORT HOST
WILD ABOUT LAPLAND
09.2025 - Current
- Managed guest seating arrangements to optimize dining flow and enhance customer experience.
- Coordinated reservation systems to ensure accurate booking and minimize wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
FOOD AND BEVERAGE SUPERVISOR
RIKAS HOSPITALITY GROUP
10.2024 - 08.2025
- Supervised daily operations, report directly to floor managers and writing service reports.
- Assist the restaurant managers in efficiently overseeing operations, handling more than 100 guests on weekdays and over 150 on weekends.
- As a supervisor, I efficiently manage a team of approximately 8 waiters per shift, ensuring smooth service and high guests satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and exceptional service standards.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills, promote professional growth opportunities and retention.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
HEAD WAITER
RIKAS HOSPITALITY GROUP
09.2022 - 09.2024
- Welcome guest with warm smile and acknowledgement.
- Present menus, recommend and explain daily specials.
- Reconciled tills using POS software like Quadranet , Micros Oracle.
- Coordinated staff schedules according to strengths to build efficient, productive teams for each shift.
- Followed checklists for shift start and end to help with smooth transitions.
- Handled intoxicated and aggressive guests with diplomacy.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Ensure safe and secure dining environment with strong sanitation standards.
SENIOR WAITER
ATLANTIS THE PALM (WHITE BEACH/RESTAURANT)
11.2019 - 08.2022
- Pleasantly greeted guests and offered to take drink and food orders while assisting with menu recommendations.
- Tracked tables throughout meals to identify further sales opportunities and increase revenue.
- Finalize and settled bills, processing payments and a warm farewell to guests as to maintain positive impressions.
- Developed and implemented strategies to improve dining experiences through personalized service.
WAITER
RAINFOREST RESTAURANT DUBAI MALL
06.2019 - 10.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Explaining, recommending and taking food and drink orders paying attention to dietary requirements.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Constantly topping up water, wines and explore more sales opportunities during meals.
- Recommended digestives and coffee after meals
- Process payment and request for them to dine with us again in future.
ASSISTANT WAITER
AZAM HOTEL
02.2016 - 03.2019
- Pleasantly greeted guests with a smile and offered to take drink and food orders while assisting with menu recommendations.
- Assist waiter to Serve food to guests at proper temperatures by bringing items to table immediately.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Reset tables after guests depart.
Education
BBA - International Business Management
Lapland UAS
Rovaniemi, Finland12-2028
High School Diploma -
Government High School Nsongwa
Bamenda, Cameroon06.2017
GCSE - ARTS
Rhema Bilingual College
Bamenda, Cameroon06.2015
Skills
- Finnish language learner
- Cocktail and wine pairing knowledge
- Menu recall proficiency
- Adaptable learner
- Effective financial transaction processing
- Emergency response procedures
- Sparkling wine expertise
- Effective complaint handling
- Experience in Lounge, Restaurant, beach club and club service style handling VIP sections with high minimum spends in events hosting international artist such as NEYO, TINIE Tempah, Aya Nakamura and DJs such as Damian Lazarus, Joseph Capriati, Frederick stone, Paul Svenson, Jamie Jones, Nicole Moudaber, @artbatmusic, @taleofus , @valeronmusic @valeron_music
- Proficient time management
- Adapts quickly to fast-paced environments
- Proficient in delegating tasks
- Team leadership
- Inventory management
- Incident documentation and oversight
- Efficient Rota and section planning
- Client engagement professional
- Food safety expertise
- Familiar with large bottle formats 3L,6L,9L Vodka, champagne, Rose wine and serving procedures
- Expense management
- Performance analysis reporting
- New hire integration support
- Experienced with point of sale systems
- Basic competency in Word, PowerPoint, and Excel
- Professional code of conduct
- Catering coordination
Certification
- Kerzner wine and champagne knowledge course certificate.
- Kerzner spirits and whiskey knowledge course certificate.
- Kerzner Restaurant and bar upselling course certificate.
- UAE basic food hygiene pass/certificate
- Finnish Hygiene pass certificate.
- Kerzner SOS and allergy course certificate.
Languages
English
Native language
French
Advanced
C1
Timeline
RESORT HOST
WILD ABOUT LAPLAND
09.2025 - Current
FOOD AND BEVERAGE SUPERVISOR
RIKAS HOSPITALITY GROUP
10.2024 - 08.2025
HEAD WAITER
RIKAS HOSPITALITY GROUP
09.2022 - 09.2024
SENIOR WAITER
ATLANTIS THE PALM (WHITE BEACH/RESTAURANT)
11.2019 - 08.2022
WAITER
RAINFOREST RESTAURANT DUBAI MALL
06.2019 - 10.2019
ASSISTANT WAITER
AZAM HOTEL
02.2016 - 03.2019
BBA - International Business Management
Lapland UAS
High School Diploma -
Government High School Nsongwa
GCSE - ARTS
Rhema Bilingual College
HOBBIES AND INTERESTS
- Language learning – Currently learning Finnish and improving my French,driven by a strong interest in communication and cultural exchange.
- Business and leadership – Passionate about business studies, marketing, and leadership trends; enjoy exploring how these concepts apply in real life work settings.
- Team sports – Regularly play football on weekends, which builds team work, communication and quick decision making.