Riikka Kuusisalo
Vantaa
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects. Solid interpersonal and collaboration skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Feedback and Quality Consultant
Terveystalo Oy
09.2024 - Current
- Improved customer satisfaction by providing timely and constructive feedback to agents on their performance.
- Promoted a culture of continuous improvement among agents through consistent coaching and reinforcement of best practices.
- Streamlined the quality assurance process, resulting in faster turnaround times for feedback delivery to agents.
- Boosted team productivity by facilitating regular meetings to discuss areas of improvement and share best practices.
- Conducted root cause analysis for recurring issues identified during evaluations, resulting in targeted interventions that addressed underlying problems effectively.
- Fostered a positive team environment by recognizing and celebrating individual achievements, contributing to higher levels of motivation and overall job satisfaction among agents.
- Collaborated with other departments to identify gaps in agent knowledge and develop targeted training programs accordingly.
Medical and Expert Manager
Terveystalo Oy
03.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Digital Nurse
Terveystalo Oy
01.2022 - 02.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Eye Unit Nurse
Terveystalo Oy
07.2012 - 02.2022
- Enhanced patient care by developing and implementing individualized nursing plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes and streamline care processes.
- Improved patient satisfaction scores through effective communication, empathy, and active listening skills.
- Maintained accurate electronic medical records by promptly documenting assessments, interventions, evaluations, and patient responses to treatment.
- Adapted nursing approaches in response to diverse cultural backgrounds and sensitivities among the patient population served.
- Provided compassionate care for patients and their families during critical medical events.
- Managed medication administration, wound care, and other essential nursing tasks to maintain patient health.
- Implemented evidence-based practices to reduce the risk of infections in high-risk patients.
- Conducted thorough assessments to identify early signs of complications or changes in clinical status, prompting appropriate interventions.
- Educated patients about their conditions, medications, treatments, and self-care strategies to foster understanding and compliance with care plans.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Nurse of the Surgical Outpatient Clinic
Helsingin Ja Uudenmaan Sairaanhoitopiiri
03.2012 - 06.2012
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Operating Room Nurse
Pohjois-Pohjanmaan Sairaanhoitopiirin Kuntayhtymä
06.2011 - 03.2012
- Increased patient satisfaction by providing comprehensive explanations of procedures and answering questions regarding their care plan.
- Performed preoperative assessments on patients and evaluated overall health.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Educated patients and families on illnesses, medications and treatment plans.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Collaborated closely with surgeons to ensure proper equipment setup and availability of necessary instruments.
- Improved patient outcomes by efficiently managing operating room processes and coordinating with surgical teams.
- Developed strong relationships with interdisciplinary team members, fostering a collaborative work environment within the operating room setting.
- Assisted in complex surgeries, demonstrating advanced clinical skills and knowledge of various surgical techniques.
- Kept count of all surgical instruments and sponges used during operations and procedures.
- Evaluated inventory levels of surgical supplies regularly, ensuring adequate stock for scheduled procedures without excess waste or shortages.
- Reduced surgery times through effective pre-operative preparations and timely communication with team members.
- Implemented strict infection control measures, maintaining a sterile environment for all surgical procedures.
- Mentored new nursing staff in proper OR procedures, contributing to improved overall team performance.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Participated in ongoing professional development opportunities to stay current on best practices in operating room nursing.
- Maintained accurate documentation of patient information throughout the perioperative process, ensuring seamless transitions between care stages.
- Utilized advanced problem-solving skills to quickly address emergent situations in the operating room, ensuring optimal patient outcomes.
- Utilized sterile techniques and infection-control guidelines to maintain clean and safe environment.
- Coordinated with surgeons and staff to deliver safe patient care during operations.
- Collected, labeled and transported specimens and delivered to lab for testing.
- Prepped operating rooms to comply with environmental asepsis standards.
- Performed pre-operative assessments to prepare patients for surgery.
- Assisted physicians in operating room by providing necessary supplies and equipment.
- Provided direct support to surgical team during procedures.
- Advocated for and strived to protect health, safety, and rights of patient.
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Education
Vocational Higher Education Diploma - Social And Healthcare
Oulun Seudun Ammattikorkeakoulu
Oulu, Finland10-2010
Skills
- Coaching and mentoring
- Stakeholder management
- Feedback analysis
- Customer service
- Team collaboration
- Verbal and written communication
- Decision-making
- Detail-oriented
- Quality improvements
- Documentation and reporting
- File management
- Quality assurance
Hobbies
Exercise is important to me, with yoga and ballet being my favorite activities. I enjoy doing handicrafts. I am fascinated by mystery-solving games.
Languages
Finnish
Native language
English
Upper intermediate
B2
Swedish
Elementary
A2
Timeline
Feedback and Quality Consultant
Terveystalo Oy
09.2024 - Current
Medical and Expert Manager
Terveystalo Oy
03.2023 - 08.2024
Digital Nurse
Terveystalo Oy
01.2022 - 02.2023
Eye Unit Nurse
Terveystalo Oy
07.2012 - 02.2022
Nurse of the Surgical Outpatient Clinic
Helsingin Ja Uudenmaan Sairaanhoitopiiri
03.2012 - 06.2012
Operating Room Nurse
Pohjois-Pohjanmaan Sairaanhoitopiirin Kuntayhtymä
06.2011 - 03.2012
Vocational Higher Education Diploma - Social And Healthcare
Oulun Seudun Ammattikorkeakoulu
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