Riitta Kopra
Kirkkonummi,Southwest Finland
Summary
Talented manager with expert team leadership, planning and organisational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Motivational leader with record of success in health care environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work history
Manager
Diakonissalaitos, Rinnekoti
Espoo, Southwest Finland
07.2017 - 02.2023
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Prioritised activities to deliver programmed work within scheduled time and budget.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Prepared and presented reports, strategies and recommendations for consideration by senior management.
- Implemented health, safety and well-being programmes to drive productivity and high-quality services.
Head of the ward
City of Helsinki
Kirkkonummi, Southwest Finland
02.2001 - 07.2017
- Completed and processed forms for insurance billing and special claims.
- Prepared case histories with key information for clinical staff.
- Kept library of medical files, records and technical documentation.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Transcribed medical information for patient or facility records.
- Helped office staff prepare budgets and control expenses.
- Shared communications between medical staff and patients.
- Assisted with contract writing and purchasing requisitions based on facility needs.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Trained and supervised junior clerical staff handling diverse office needs.
- Updated patient charts using electronic medical records system.
- Maintained updated calendar of appointments and special dates for healthcare team.
Nurse
City Of Helsinki
Kirkkonummi, Southwest Finland
06.1987 - 02.2001
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Used outstanding planning and prioritisation abilities to safely care for [Number] patients.
- Administered medication in line with stringent drug regulations.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Delivered life support with updated first aid and CPR training.
- Administered oxygen and medication to achieve optimum health outcomes.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
Education
Special management studies - Management
Institute of Management
Helsinki 01.2001 - 05.2003
Nurse - Nursing
Helsinki University of applied sciences
Helsinki, Uusimaa 08.1998 - 04.2000
Skills
- Agile project management
- Conflict resolution
- Democratic leadership
- Transformational leadership
- Coaching leadership
- Performance development planning
- Customer rapport
- Fiscal health management
- SMART goal setting
- Commercial improvement planning
- Workforce development
- Change management
- Commercial awareness
- Opportunities identification and creation
- Financial management
- Policy development
- Strategic consultancy
- Financial leadership
Languages
Finnish
Native
English
Fluent
Swedish
Advanced
French
Beginner
German
Beginner
Timeline
Manager
Diakonissalaitos, Rinnekoti
07.2017 - 02.2023
Head of the ward
City of Helsinki
02.2001 - 07.2017
Special management studies - Management
Institute of Management
01.2001 - 05.2003
Nurse - Nursing
Helsinki University of applied sciences
08.1998 - 04.2000
Nurse
City Of Helsinki
06.1987 - 02.2001
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