Riya Jivnani
Gandhinagar
Summary
Versatile and dedicated professional with over 3.5 years' experience in the telecommunications industry. Diverse experience managing the Operations team and troubleshooting production issues, as well as maintaining successful customer relationships through timely resolution of production incidents. Seeking for new opportunities in the area of Robotics and Automation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Operations Team Lead
Tata Consultancy Services Ltd.
01.2023 - Current
- Managing Operations team by addressing production issues in Agile Mode
- Responsible to handle production issues related to modules of DNA such as CRMS Integration of Orders & Microservices and Order creation
Support Engineer
Tata Consultancy Services Ltd.
03.2021 - 12.2022
- Implementing PL/SQL procedures for correcting or manipulating large amount of production data
- Software Used : Postman, Oracle SQL, Putty, WinSCP, Eclipse
Associate System Engineer Trainee
Tata Consultancy Services Ltd.
09.2020 - 02.2021
- Streamlined processes for increased productivity with the development of automated tools and scripts
- Developed customized reports using SQL queries for key stakeholders to review business metrics and identify areas for improvement.
Education
Bachelors in Electronics and Communications Engineering -
Government Engineering College
05.2020
Skills
- Automation
- Failure Analysis and Handling
- Complex Problem Solving
- Project Management
- Effective Communication
- SQL, PL/SQL, Oracle SQL
- REST APIs
- Artificial Intelligence Basics
Certification
Robotics Software Engineer Nanodegree, Udacity - 06/2022 - 10/2022
- Worked on a Home Service Robot and learnt about Mapping and SLAM, Path Planning, Localization and Navigation concepts using software such as Gazebo and Rviz to create a better simulation environment for a robot
Personal projects
Slot Machine using Python - 01/2023
A text-based slot machine that spins and generates a list containing three elements that represent the reel.
All Terrain Robot - 02/2020 - 05/2020
Robot controlled by RF transmitter, programmed using Arduino Uno. With temperature and humidity sensors connected to a PC via nodeMCU 8266, this robot can gather information from any location.
Accomplishments
- On The Spot Award - 01/2023
Appreciating the process improvements made to eliminate production incidents. This also helped the team achieve PI goals.
- Top Operations Support Engineer Award - 09/2023
Solving Maximum incidents within SLA along-with handling and Production critical activities
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Full Professional
Sindhi
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsCompany CultureQuote
Remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes the universe exist.
Stephen Hawking
Interests
Robotics
Automation Development
Volleyball
Timeline
IT Operations Team Lead
Tata Consultancy Services Ltd.
01.2023 - Current
Support Engineer
Tata Consultancy Services Ltd.
03.2021 - 12.2022
Associate System Engineer Trainee
Tata Consultancy Services Ltd.
09.2020 - 02.2021
Bachelors in Electronics and Communications Engineering -
Government Engineering College
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