Rowan Habib
Espoo
Summary
Motivated and adaptable professional with diverse experience in early childhood education, customer service, quality coaching, and banking. Proven ability to communicate effectively, support team development, and provide excellent service in fast-paced environments. Skilled in fostering positive relationships with children, clients, and colleagues, while maintaining strong organizational and problem-solving abilities. Committed to continuous learning and delivering high-quality results across different industries.
Overview
6
6
years of professional experience
Work History
Teacher
Little Academy Nursery
11.2022 - 08.2023
- Planned and delivered age-appropriate educational activities that support children’s cognitive, emotional, and social development.
- Created a safe, engaging, and nurturing classroom environment.
- Observed and documented children’s progress and shared updates with parents.
- Supported children’s language and communication skills through storytelling, songs, and play.
- Encouraged positive behavior and helped children develop independence and self-confidence.
- Collaborated with colleagues and participated in staff meetings and training sessions.
Teller
Banque Misr
03.2021 - 09.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Quality Assurance Coach
Fetcher
06.2018 - 12.2019
- Served as subject matter expert during internal audits, demonstrating adherence to regulatory norms throughout all stages of production life cycle.
- Reduced defect rates by collaborating with cross-functional teams to improve manufacturing processes.
- Collaborated with management to develop training programs for staff, resulting in higher overall competence in quality assurance tasks.
- Conducted root-cause analysis to identify areas for improvement within the production process.
Customer Service Representative
Fetcher
11.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Accounting - Faculty of Commerce - English Section
Ain Shams University
Cairo, Egypt06-2017
Skills
- Strong communication and interpersonal skills
- Excellent customer service and problem solving
- Experience in quality coaching and team support
- Knowledge of child development and care
- Good organizational and time management
- Patience and empathy in dealing with people
- Adaptable and quick learner
- Attention to detail and accuracy
- Team player with conflict resolution skills
Languages
Arabic
Native language
English
Upper intermediate
B2
Finnish
Elementary
A2
Timeline
Teacher
Little Academy Nursery
11.2022 - 08.2023
Teller
Banque Misr
03.2021 - 09.2021
Quality Assurance Coach
Fetcher
06.2018 - 12.2019
Customer Service Representative
Fetcher
11.2017 - 06.2018
Bachelor Of Accounting - Faculty of Commerce - English Section
Ain Shams University
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