Sachini Antani
Espoo,18
Summary
Food Handler skilled at working quickly to manage supplies, prepare ingredients and put together orders. Talented multitasker and problem-solver learns menus quickly, attractive food arrangement and techniques for packaging orders.
Experienced customer service rep skilled in resolving inquiries and ensuring satisfaction across multiple channels. Strong communicator with a focus on empathy and problem-solving. Dedicated to fostering positive customer experiences. Ready to contribute to a team committed to excellence.
Overview
5
5
years of professional experience
Work History
Food Handler Cum Cashier
Paper Moon Doha
04.2022 - 06.2023
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
Admin Assistant Cum Team Leader
HOLOTEQ GROUP
12.2018 - 04.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Handling outbound calls in Department of Visa support service. (QVC Project.
- Translating all the driving lessons of traffic department (English to Sinhala). e.g., driver guide and trainer guide.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Audio editing through the Sony Vegas software by the timelines.
Customer Service Representative
Pan Emirates Home Furnishings
12.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information And Communication Technology
HAMK University of Applied Science
Forssa, Finland08.2027
No Degree - Certificate of Hospitality Management
Institute of Tourism And Hotel Management
Colombo08.2016
Skills
- Safe Food Handling
- Order Taking
- Hygiene practices
- Stock organization
- Sanitation Procedures
- Cooking methods
- Food presentation
- Food Preparation
- Temperature Monitoring
- Team Leadership
- Customer Service
- Team Collaboration
- Cash Register Operation
Exploring and mastering new recipes, Listening Music
Volunteer Experience
I volunteered in the Spectator Service Department during the FIFA World Cup Qatar from November 20 to December 18, 2022. This experience enriched my skills in teamwork and problem-solving. Working collaboratively with a diverse team, I enhanced my ability to address various challenges effectively.
Timeline
Food Handler Cum Cashier
Paper Moon Doha
04.2022 - 06.2023
Admin Assistant Cum Team Leader
HOLOTEQ GROUP
12.2018 - 04.2021
Customer Service Representative
Pan Emirates Home Furnishings
12.2017 - 12.2018
Bachelor of Science - Information And Communication Technology
HAMK University of Applied Science
No Degree - Certificate of Hospitality Management
Institute of Tourism And Hotel Management
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