Sakari Heino
Lead IT Technical Specialist
Tampere
Summary
Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing SAFE methodology. Successful at leading both internal and external teams to accomplish challenging objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
11
11
Certifications
Work History
Lead IT Technical Specialist
Telia
01.2021 - Current
- Acting as Resource Manager, Service Manager, Problem Manager and Technical Data Stewart
- Provided educational expertise and mentoring to junior team members.
- Investigated system issues and implemented resolutions to reduce downtime.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Assessed project milestones and team performance to keep staff on-task.
Chief Development Specialist,
Telia
01.2018 - 01.2021
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Completed projects in alignment with target deadlines and financial objectives.
- Offered specific training programs to help workers maintain or improve job skills.
- Identified training needs and developed content while evaluating existing programs.
Senior Business Analyst
Telia
06.2017 - 01.2018
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
Vlocity Certified Developer
Telia
01.2017 - 06.2017
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Migration ART Product Manager
Telia
01.2016 - 01.2017
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Agile Product Owner
Telia
01.2015 - 01.2016
- Attended Agile ceremonies, demos and production proving activities.
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
Product Design Project Manager
Telia
01.2012 - 01.2015
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Task Force Leader
Telia
01.2011 - 01.2012
- Received briefing reports and conducted personal observations based on work expectations to monitor progress and performance during operational period.
- Briefed task force members on capabilities and limitations of components and adjusted resources as conditions warranted to maximize effectiveness.
- Briefed and assigned tasks to resources based on objectives, division and group assignments and resource capabilities.
- Liaised with supervisor to report work progress and resource status, maintain records on assigned personnel and communicate other essential information.
Lead Process Architect
Telia
01.2010 - 01.2011
- Summarized detailed requirements into digestible, fluid messages tailored for multiple levels of organization.
- Facilitated sessions to drive decision-making process for key business objectives.
- Altered or reengineered process to automate or improve process inefficiencies.
- Implemented strategies into clear action plans to lead teams to common goal.
Project Manager
Telia
01.2009 - 01.2010
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Vendor Management Analyst
Telia
01.2007 - 01.2009
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improvement plans.
Technical Product Manager
Telia
01.2004 - 01.2007
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Implemented best practices to drive quality IT project delivery.
- Led cross-functional teams to successfully complete IT projects.
- Devised test plans to validate accuracy of IT projects.
Solution Designer, Enterprise Customer Solution
Telia
01.2001 - 01.2004
- Participated in weekly meetings with client to discuss project direction and milestone achievement.
- Designed architecture strategies for large-scale system-wide application deployments.
- Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Authored development guidelines to expedite application design efforts through ready-made frameworks.
IT Manager
Pirkanmaa Forestry Center
01.1997 - 01.2001
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Managing Director, Marketing
Pirkka-Keskus Oy
01.1996 - 01.2001
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Education
Bachelor of Science - Forestry
Joensuu Forestry College
Joensuu , Finland12.1990
Skills
- Technical Data Interpretation
- Safety Protocols
- Platform Integration
- Cause and Effect Analysis
- Equipment Management
- Product Optimization
- Data Reports
- Service Quality
- Automation Methods
Certification
- Certified Lean Six Sigma, Telia - 2008
- Certified Vlocity Certified Developer , Telia,2017
- Certified ITIL Foundation , Telia, 2006
- Certified Scaled Agile FramWork SAFE agilist, Telia 2016
- Certified Cisco CCNP Cisco Certified Network Professional, Telia 2003
- Certified Open Digital Framework Foundation , Telia 2023
- Certified TmForum Frameworks Knowledge
- Certified Business English - Upper Intermediate, 2023
- Certified TmForum Business Process Foundation 2015
- Certified Azure Fundamentals 2020
- Certified Completion Advanced Architecting with AWS 2023
Languages
Finnish
Native language
English
Upper intermediate
B2
Timeline
Lead IT Technical Specialist
Telia
01.2021 - Current
Chief Development Specialist,
Telia
01.2018 - 01.2021
Senior Business Analyst
Telia
06.2017 - 01.2018
Vlocity Certified Developer
Telia
01.2017 - 06.2017
Migration ART Product Manager
Telia
01.2016 - 01.2017
Agile Product Owner
Telia
01.2015 - 01.2016
Product Design Project Manager
Telia
01.2012 - 01.2015
Task Force Leader
Telia
01.2011 - 01.2012
Lead Process Architect
Telia
01.2010 - 01.2011
Project Manager
Telia
01.2009 - 01.2010
Vendor Management Analyst
Telia
01.2007 - 01.2009
Technical Product Manager
Telia
01.2004 - 01.2007
Solution Designer, Enterprise Customer Solution
Telia
01.2001 - 01.2004
IT Manager
Pirkanmaa Forestry Center
01.1997 - 01.2001
Managing Director, Marketing
Pirkka-Keskus Oy
01.1996 - 01.2001
Bachelor of Science - Forestry
Joensuu Forestry College
- Lean Six Sigma, Telia - 2008
- Vlocity Certified Developer , Telia,2017
- ITIL Foundation , Telia, 2006
- Scaled Agile FramWork SAFE agilist, Telia 2016
- Cisco CCNP Cisco Certified Network Professional, Telia 2003
- Several TeleManagementForum certificates
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