Samjhana Jyoti
Helsinki,Uusimaa
Summary
Professional with extensive experience in cleaning solutions and restoration services, specializing in carpet and flood recovery. Proficient in hygiene practices, equipment operation, and deep cleaning techniques, ensuring high standards of sanitation. Expertise in laundry service management and food safety compliance, with a strong focus on detail and punctuality. Committed to delivering exceptional customer support and advancing within the cleaning industry while upholding service quality.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeping cleaner
Saligram Hotel
Kathmandu, Lalitpur
2024.02 - 2025.10
- Executed laundry tasks, ensuring clean and neatly folded clothes for clients.
- Maintained high-quality standards by cleaning and sanitising over 12 guest rooms daily.
- Handled delicate items with care to prevent damage during cleaning processes.
- Ironed and hung customer clothes meticulously for optimal presentation.
- Utilised environmentally friendly cleaning products to meet sustainability standards.
- Completed housekeeping chores promptly while delivering high-quality workmanship.
- Provided exceptional customer service, contributing to 95% guest satisfaction rate.
- Fostered repeat business from satisfied clientele through outstanding service.
Kitchen helper
Hotel Sneha
Nepalgunj, Banke
2023.06 - 2024.02
- Optimized meal production by preparing over 50 meals daily.
- Maintained safe food storage practices to ensure ingredient freshness.
- Chopped vegetables and prepped meats, expediting cooking processes.
- Organized prep tables to enhance efficiency in meal preparation.
Sanitized dining areas for over 15 tables during peak hours. - Supported chefs in driving operational efficiency and production effectiveness.
- Loaded dishwasher after each use to uphold workspace management.
Receptionist
Sunlight Human Resources
Nepalgunj, Banke
2022.05 - 2023.03
- Managed high-pressure operations by assisting over 30 visitors daily during peak hours.
- Completed data entry tasks while meeting strict deadlines.
- Maintained high-quality output through effective multitasking across various responsibilities.
- Resolved issues promptly by meticulously tracking complaints until resolution.
- Delivered clerical support, including copying, faxing, and file management.
- Ensured 100% accuracy in data entry tasks while consistently meeting tight deadlines.
- Managed site access by admitting guests into buildings.
Education
Certificate of Higher Education - Science
Tribhuvan Secondary School
Kohalpur 2022.07 - 2024.11
Skills
- Cleaning solutions expertise
- Carpet and flood restoration
- Hygiene and sanitation practices
- Equipment operation proficiency
- Deep cleaning techniques
- Laundry service management
- Attention to detail
- Food safety compliance
- Adaptable scheduling
- Timeliness and punctuality
- Self-motivated
- Active listening skills
- Window cleaning services
- Customer support and assistance
Languages
English
Upper intermediate
Hindi
Fluent
Nepali
Native
Finnish
Elementary (A2)
Korean
Intermediate
Affiliations
- Learning Languages, Volunteering, Cooking ,Organizing and Home Styling, Cycling
References
References available upon request.
Timeline
Housekeeping cleaner
Saligram Hotel
2024.02 - 2025.10
Kitchen helper
Hotel Sneha
2023.06 - 2024.02
Certificate of Higher Education - Science
Tribhuvan Secondary School
2022.07 - 2024.11
Receptionist
Sunlight Human Resources
2022.05 - 2023.03