Sandip Pandey
Vantaa,Uusimaa
Summary
Dedicated shift manager seeking a challenging position to utilize my leadership skills and drive for excellence. With over 8 years of experience in managing teams, I have consistently exceeded targets and ensured smooth operations. Committed to fostering a positive work environment and implementing effective strategies for customer satisfaction.
Also, a bartender with a decade of unwavering commitment to delivering exceptional service across various bars and night clubs. Possessing an extensive knowledge of liquor, beer, and wine, I have consistently delighted customers with prompt and precise drink service. My success is rooted in a seamless blend of impeccable organizational abilities, adept multitasking, and a customer-centric approach. I prioritize effective communication, not only with patrons but also among fellow staff members. My proven track record attests to my reliability and proficiency in the art of bartending.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Maxine Night Club
Helsinki, Uusimaa
01.2012 - 09.2023
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Performed regular price checks to ensure accuracy in pricing.
- Assisted in resolving escalated customer service issues in a timely manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved conflicts between staff members in a professional manner.
Bartender
Tiger Night Club and Maxine Night Club
Helsinki, Uusimaa
01.2012 - 12.2017
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Greeted guests with friendliness and professionalism.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Balanced daily registers and generated sales reports for management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
Bachelor of Science - Electronics
Metropolia University of Applied Sciences
Helsinki06-2018
Skills
- Team Development
- Inventory Control
- Handling Customer Complaints
- Mentoring and Coaching
- Schedule Management
- Operations Management
- Cash Handling
- Decision-Making
- Punctual and Reliable
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Finnish
Intermediate (B1)
B1
Certification
- Alcohol pass
- Hygiene pass
- TWI Trainer
Timeline
Shift Manager
Maxine Night Club
01.2012 - 09.2023
Bartender
Tiger Night Club and Maxine Night Club
01.2012 - 12.2017
Bachelor of Science - Electronics
Metropolia University of Applied Sciences
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