Sandra Agenui
Espoo
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Marketing Intern
Global Commerce Media
01.2023 - 04.2023
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Boosted lead generation with the creation of engaging email marketing campaigns.
- Enhanced customer retention rates, managing a consistent content calendar for blog posts and social media updates.
- Optimized landing pages to increase conversion rates using A/B testing techniques.
Customer Service Officer
CAPCOL
02.2018 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Bachelor of Arts - International Business
SMK University of Applied Sciences
Vilnuis,LithuaniaSpecialized Degree - Entrepreneurship
OMNIA VOCATIONAL COLLEGE
Espoo, Finland02.2024
Skills
- Adaptability
- Effective Communication
- Sales Expertise
- Time management
- Customer Service
- Relationship Management
Certification
Digital Marketer,Global Commerce Media -3 months
Customer Service officer,CAPCOL -3yeras
Travelling
I have got the chance to visit ten different countries, which has been an amazing experience's have come to embrace and value the various cultures that I have come across over my travels. I think it's important to have an open mind when visiting new places, interact with the locals, and sample different foods. I have a strong desire to travel the world.That is the reason I have dedicated my career to being a flight attendant: to show people the wonders of the world.
Languages
English, French, Finnish
Native language
English
Proficient
C2
French
Proficient
C2
Finnish
Elementary
A2
Timeline
Digital Marketing Intern
Global Commerce Media
01.2023 - 04.2023
Customer Service Officer
CAPCOL
02.2018 - 02.2021
Bachelor of Arts - International Business
SMK University of Applied Sciences
Specialized Degree - Entrepreneurship
OMNIA VOCATIONAL COLLEGE
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