Sanni Pikkarainen
Kotka
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Agent position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Lifeguard
City Of Kotka
05.2021 - Current
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Demonstrated rescue techniques and provided first aid in emergency situations.
Sport and Fitness Instructor
TUI
06.2019 - 04.2020
- Provided numerous fitness classes, aqua aerobics, games and other activities for customers all over the world.
- Maintained and increased customer satisfaction by making the provided activities to be memorable.
- Facilitated positive first impressions for guests through friendly greetings and genuine enthusiasm for their holiday.
- Supported each of the season success by covering as an Entertainer, Swim Coach and Representative Customer Servant when needed.
Salesperson
Kymen Seudun Osuuskauppa
05.2015 - 11.2018
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Improved customer service and telecommunication skills to build lasting relationships.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Entrepreneur
Hevostarvikeliike Pikant Oy
11.2012 - 11.2014
- Founded company in 2012.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Determined business plan, mission statement, and vision.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Applied Science - Sports And Leisure Management
University of Applied Sciences
Kajaani, Finland05.2023
Vocational Qualification in Business - Customer Service
Etelä-Kymenlaakson Ammattiopisto
Kotka, Finland05.2014
Skills
- Strong communicator
- Effective problem-solver
- Leadership Qualities
- Customer Service
- Customer care
- Customer Relationship Building
- Time Management
- CPR/AED
- Flexible and Adaptable
- Group Instruction
Languages
Finnish
Native language
English
Proficient
C2
Swedish
Elementary
A2
Timeline
Lifeguard
City Of Kotka
05.2021 - Current
Sport and Fitness Instructor
TUI
06.2019 - 04.2020
Salesperson
Kymen Seudun Osuuskauppa
05.2015 - 11.2018
Entrepreneur
Hevostarvikeliike Pikant Oy
11.2012 - 11.2014
Bachelor of Applied Science - Sports And Leisure Management
University of Applied Sciences
Vocational Qualification in Business - Customer Service
Etelä-Kymenlaakson Ammattiopisto
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