Sanni Pursiainen
Ottawa
Summary
A highly motivated and results-driven professional with a diverse background in Project, Product, and Account Management, as well as Customer Success. Having recently relocated to Canada, I bring with me a profound sense of excitement and determination to make meaningful contributions to the local job market.
Throughout my successful career in Europe, I consistently demonstrated an exceptional ability to drive positive transformations and achieve organizational objectives. With a strong focus on customer experience and a passion for delivering outstanding results, I have proven expertise in establishing dynamic and effective professional capabilities, enabling me to thrive in fast-paced and complex environments. My commitment to excellence, continuous learning, and fostering positive relationships with all stakeholders drives my success.
Overview
8
8
years of professional experience
Work History
MBA Intern
Ministry Of Foreign Affairs, Embassy Of Finland
11.2022 - 05.2023
- Provided comprehensive research assistance and support when designing and executing reports of Canadian social, political and economical situation.
- Gathered, reviewed, and summarized given assignments with excellent feedback both locally in Embassy and widely in Ministry.
- Supported local strategic trade development.
- Provided insights and practicalities about Public Relations, Media presence and country image alongside with developing social media usage as part of all above.
- Worked closely with Ambassador, Deputy Minister, Trade Commissioner and Relations Manager.
Project Management Specialist, Freelancer
B2 Holding LTD.
03.2022 - 10.2022
- Group Project Management Office ramp-up as part of wide strategical harmonization program: 24 independent company policies from 14 countries towards one, group level operating model.
- Collaborated with clients to define project requirements and deliverables.
- Researched and identified innovative solutions to acquire resources and meet customer needs.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed and maintained user documentation to establish product understanding.
- Generated detailed reports to highlight product performance and usage metrics.
- Designed and implemented new features and enhancements to improve existing applications.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Planned and facilitated kick-off for program.
Sales and Account Manager
QPR Software LTD.
01.2020 - 02.2022
- In charge for software and consulting Sales and Account management, mainly enterprise level customers in private sector. Portfolio included solutions for Operational, Quality, KPI and/or other Business customized solution.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Managed sales promotions and marketing strategies.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Led crisis management team and provided quick turnaround solutions.
- Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Senior Customer Success Manager
Solenovo LTD.
01.2018 - 12.2019
- Was in charge of most valuable accounts in the company, acting as Project Manager, Advisor both customer face and internal production face.
- Acted as a Scrum Product Owner.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Collaborated with sales and product teams to address customer success objectives.
Project Manager
Keuda Vocational College
08.2016 - 12.2018
- Was in charge of a massive strategical transformation, digital renovation and harmonization and personnel operating re-formation program alongside with Executive Board.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Sales and Marketing Manager, Freelance
Levi Alpine Chalets LTD
01.2016 - 07.2016
- Developed and managed sales promotions and marketing strategies on new, major sales channels and social media sites.
- Analyzed sales and marketing data for improved strategies.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Project Coordinator (Contract)
Keuda Vocational College
01.2015 - 12.2015
- Preparation phase of digitalization renovation and harmonization program - benchmarking, bidding competition phase and decision making.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
Education
MBA - Entrepreneurial Studies
Haaga-Helia University of Applied Sciences
Helsinki, Finland12.2023
Entry Level Studies - Computing Science
University of Helsinki
Helsinki, Finland12.2018
BBA - Marketing
Haaga-Helia University of Applied Sciences
Helsinki, Finland12.2014
Skills
- Strategic Account Development
- Strategic Communication
- Customer Experience
- Cross-Functional Collaboration
- Project Management
- Conflict Management
- Performance Improvement
- Project Planning
- Methodology Implementation
- Business Process Re-Engineering
- Project Development
- Consultative Selling Techniques
Volunteering
Board Member, Finnish School in Ottawa
Languages
English - Fluent
Finnish - Fluent
Swedish - Intermediate
Spanish - Beginner
French - Beginner (currently studying)
Timeline
MBA Intern
Ministry Of Foreign Affairs, Embassy Of Finland
11.2022 - 05.2023
Project Management Specialist, Freelancer
B2 Holding LTD.
03.2022 - 10.2022
Sales and Account Manager
QPR Software LTD.
01.2020 - 02.2022
Senior Customer Success Manager
Solenovo LTD.
01.2018 - 12.2019
Project Manager
Keuda Vocational College
08.2016 - 12.2018
Sales and Marketing Manager, Freelance
Levi Alpine Chalets LTD
01.2016 - 07.2016
Project Coordinator (Contract)
Keuda Vocational College
01.2015 - 12.2015
MBA - Entrepreneurial Studies
Haaga-Helia University of Applied Sciences
Entry Level Studies - Computing Science
University of Helsinki
BBA - Marketing
Haaga-Helia University of Applied Sciences
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