Santiago Henrich Payá
Berlin
Summary
Skilled in clear communication skills and active listening skills, with a strong ability to empathize and support other people. Patient and adaptable, using mindfulness to handle diverse situations. Effective at problem-solving and adjusting to change, with a positive attitude reinforced by gratitude practices. Detail-oriented and committed to continuous improvement through feedback.
Overview
9
9
years of professional experience
Work History
Strawberry Seller
Karls Erdbeerhof
06.2021 - 08.2024
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Trained new employees on customer service, money handling, and organizing strategies.
Warehouse Worker
Stoeberland company
11.2020 - 07.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Unpacked and repacked items in different quantities and configurations for shipment.
Volunteer
Triform Camphill Community
08.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- supported young adults with disabilities in their daily life
Bartender, Hostess, and Waiter
Sportfive Sportsmarketing Agency
01.2018 - 01.2020
- Served high customer volumes during special events (soccer games)
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Hostess
Lagadere Agency
01.2017 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Volunteer Coordinator
Sfc Stern 1900
06.2015 - 10.2017
- Organized Soccer tournaments for Athletes with mental or physical disabilities
- Coached athletes and created a supportive environment
Intern
Marriot Hotel
01.2016 - 02.2016
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Maintained hotel cleanliness standards by closely monitoring housekeeping tasks and schedules.
- Managed front desk operations, handling reservations, cancellations, and special requests.
Education
Bachelor of Science - Psychology
Kentucky Wesleyan College
Owensboro, Kentucky05-2025
GED - General Education Development
Online GED
Berlin, Germany01-2021
No Degree -
Friedrich-Ebert-Gymnasium Highschool
Berlin, Germany06-2019
Ruppin Elementary School
Berlin, Germany06-2013
No Degree -
German School Shanghai Elemenatery
Shanghai, China07-2012
Skills
- Sales techniques
- Customer engagement
- Hospitality and accommodation
- Problem-solving
- Teamwork
- Interpersonal skills
Schooladdress
3000 Frederica St., Owensboro, Kentucky, 42301, United States
Volunteer Experience
- Organizer, Soccer Tournaments for Particular Population, Berlin, Germany, 2015, 2016, Organized tournaments for athletes with disabilities., Promoted inclusivity and social skills development.
- Volunteer, Triform Camphill, Hudson, New York, 01/2019, 08/2020, Supported young adults with disabilities., Engaged in workshops to promote independence.
Languages
Spanish, German
Native language
French
Upper intermediate
B2
English
Proficient
C2
Grantsandscholarships
- Friends of Kentucky Wesleyan
- Millersburg-Scholarships
- Residential Scholarship
- Scholarships-Soccer-Men
Hobbies
Soccer, Socialize, Travel
Timeline
Strawberry Seller
Karls Erdbeerhof
06.2021 - 08.2024
Warehouse Worker
Stoeberland company
11.2020 - 07.2021
Volunteer
Triform Camphill Community
08.2019 - 02.2020
Bartender, Hostess, and Waiter
Sportfive Sportsmarketing Agency
01.2018 - 01.2020
Hostess
Lagadere Agency
01.2017 - 01.2020
Intern
Marriot Hotel
01.2016 - 02.2016
Volunteer Coordinator
Sfc Stern 1900
06.2015 - 10.2017
Bachelor of Science - Psychology
Kentucky Wesleyan College
GED - General Education Development
Online GED
No Degree -
Friedrich-Ebert-Gymnasium Highschool
Ruppin Elementary School
No Degree -
German School Shanghai Elemenatery
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