Saara Rossi

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously such as service agreements, meeting room sales and services, access handling and customers mail handling.
• Responded to customer requests for products, services, and company information.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Communicated with clients and service providers to provide updates on work progress.
• Managed and coordinated service teams to achieve successful completion of service such as cleaning services.
• Handled service sales and invoicing.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Assessed customer needs and developed solutions to meet needs.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.

I planned and organized the move of about 12 new companies to a new office building in Technopolis Asemakeskus in a timeframe of 4 months. I made sure that everything went smoothly and that the premises were in top condition for our customers when they moved in.
In addition to customer moves I was also responsible of the overall takeover of the new building including ordering new wall signs, ICT service orders, cleaning, neon signs etc. The tasks demanded smooth cooperation with several different service partners as well as the construction company.

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.

• Discussed menu items with customers and suggested promotional items to increase sales.
• Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
• Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.