Sebastian Engström
Espoo
Summary
Versatile branch manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
5
5
years of professional experience
Work History
Branch Manager
Uudenmaan Lukitus ja Murtosuojaus Oy
Helsinki
04.2024 - Current
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Designed sales and service strategies to improve revenue and retention.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Assisted other branches when needed during peak periods or special projects.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Store Manager
Uudenmaan Lukitus ja Murtosuojaus Oy
Heksinki
01.2022 - 04.2024
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established customer service standards and monitored staff compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed relationships with suppliers to negotiate better prices.
Locksmith
Uudenmaan Lukitus ja Murtosuojaus Oy
Heksinki
12.2019 - 01.2022
- Created master key systems to provide access to multiple areas within a building.
- Installed deadbolts and other locks on residential and commercial buildings.
- Provided estimates for labor costs associated with lock installation projects.
- Operated tools and devices to open locks when no key was available.
- Cut new keys and duplicated existing ones by using key cutting machines.
Education
Specialist Vocational Qualification - Qualification For Security Officers
Taitotalo
Helsinki11-2024
Apprenticeship Contract Locksmith Basic Training - Locksmith
Taitotalo
Helsinki05-2023
High School Diploma -
Haukilahden Lukio
Espoo06-2019
Skills
- Customer service
- Sales strategies
- Inventory management
- Financial software
- Relationship building
- Lock installation
- Problem solving
- Project management
- Multilingual in Finnish, Swedish and English
Languages
Finnish
First Language
English
Upper Intermediate
B2
Swedish
Intermediate
B1
Timeline
Branch Manager
Uudenmaan Lukitus ja Murtosuojaus Oy
04.2024 - Current
Store Manager
Uudenmaan Lukitus ja Murtosuojaus Oy
01.2022 - 04.2024
Locksmith
Uudenmaan Lukitus ja Murtosuojaus Oy
12.2019 - 01.2022
Specialist Vocational Qualification - Qualification For Security Officers
Taitotalo
Apprenticeship Contract Locksmith Basic Training - Locksmith
Taitotalo
High School Diploma -
Haukilahden Lukio