Seema Dastagir
Espoo,Finland
Summary
IT Product Owner with extensive experience at Kone OY, specializing in digital transformation and customer experience enhancement. Achieved an 85% increase in delivery efficiency through effective Agile methodologies and stakeholder engagement. Skilled in SQL and team collaboration, consistently delivering high-impact solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Product Owner – Service Business Digital Platform
Kone OY
Espoo
10.2025 - Current
- Spearheaded product delivery for myKONE, a B2B portal for service management and interaction monitoring.
Led a team of 10 developers in sprint planning, backlog refinement, and release management processes.
Transformed business requirements into clear product epics and user stories aligned with enterprise standards.
Functioned as main point of contact for stakeholders, development teams, UX designers, and vendors globally.
Initiated digital transformation projects aimed at boosting customer experience and operational success.
Enforced Agile methodologies while ensuring quality standards and promoting ongoing enhancements.
IT Product Owner - Maintenance Contracts
Kone OY.
Espoo
04.2019 - 09.2025
- Owned product delivery for myKONE, a B2B digital customer portal for service management.
- Led cross-functional squad of 10 developers, overseeing sprint planning and release management.
- Translated business requirements into product epics and user stories adhering to architecture standards.
- Served as primary interface among stakeholders, development teams, UX, and global vendors.
- Drove initiatives enhancing customer experience, operational efficiency, and scalability.
- Ensured compliance with Agile/Scrum practices and quality standards for continuous improvement.
- Balanced business value delivery against technical constraints and legacy integrations.
- Achieved 100% project success rate as Product Owner, increasing delivery efficiency by 85% within nine months.
Global IT Project Manager
Experis OY.
Espoo
01.2016 - 03.2019
- Reduced project costs by 25% by developing alternative solutions.
- Introduced review process to increase time-to-market efficiency by 30%.
- Automated process from KFM to CRM, KTOC PSR to SAP tools and improved Technicians and Sales productivity by more than 50%.
- Contributed to $1M project win by hands-on management of process and deployments.
- Improved client relationship by clear communications to their sales team, key users & business stakeholders.
- Exceeded expectations by delivery long time pending projects.
Associate Vice President - Technology Operations
Citibank UK Operations.
Chennai
06.2012 - 03.2014
- Managing entire technology services for Commercial Banking products.
- Hired into this position as a direct result of achievements in previous company.
- Optimized IT processes commercial banking products and reduced FTE efforts by 20%, this resulted in boost in revenue by 10%.
- Increased site Click-Through Rate by 40% over 6 months by improving the UI.
- Vendor Management to ensure seamless Integration of systems with 3rd parties.
Prior Companies & Roles worked in India (Banking Operations)
01.2002 - 05.2012
- Wipro (P) Ltd /Citibank Operations - Senior Operations Manager - Leading a team of 45 Investment Banking Analysts for OTC Derivatives.
- Goldman Sachs Investment Banking - Travel & Expenses team Project Manager - Lead a team of 10.
- Intellinet (Barclays Bank) - Overdraft Process Manager - Lead a team of 40+ Process Analysts.
- Standard Chartered Bank - Scope International (Analyst / Operations Lead/ Ops Manager / Test Manager) - 20+ Testers.
Education
Masters in Engineering - Big Data Analytics, Machine learning
Arcada University of Applied Science
Helsinki12.2023
Masters in Computer Applications - Software & System Engineering, SDLC, C++, Java
Madras University
Chennai, India12.2005
Diploma in Systems Engineering - C Sharp, C++, Java, SQL Language
NIIT
Chennai, India12.2001
Bachelors in Mathematics - Operational Theory, Algebra, Statistics
QMC
Chennai, India12.2000
Skills
- Project management professional (PMP) and certified scrum master (CSM)
- Quality assurance
- SQL proficiency
- Microsoft Office suite
- Product management
- Budgeting and cost management
- Effective communication
- Stakeholder engagement
- Resource allocation
- Risk assessment and management
- Project scope definition
- Sales pipeline management
- Agile methodologies
- CRM analytics dashboards
- Project charter development
- Team collaboration tools (Slack, Microsoft Teams, SharePoint)
- Data visualization (Power BI)
- Azure DevOps and Jira proficiency
- Google Analytics expertise
- Salesforce CRM and SAP knowledge (SD, MM)
- Gantt chart creation
- UI design principles
- Lean methodology specialist
- Six Sigma certification
Certification
- PMP, PMI
- CSPO, Scrum Alliance
- Lean Specialist
- Six Sigma - Green Belt
Languages
- English, Excellent
- Finnish, A1.2 Basics
- German, Basics
Timeline
IT Product Owner – Service Business Digital Platform
Kone OY
10.2025 - Current
IT Product Owner - Maintenance Contracts
Kone OY.
04.2019 - 09.2025
Global IT Project Manager
Experis OY.
01.2016 - 03.2019
Associate Vice President - Technology Operations
Citibank UK Operations.
06.2012 - 03.2014
Prior Companies & Roles worked in India (Banking Operations)
01.2002 - 05.2012
Masters in Engineering - Big Data Analytics, Machine learning
Arcada University of Applied Science
Masters in Computer Applications - Software & System Engineering, SDLC, C++, Java
Madras University
Diploma in Systems Engineering - C Sharp, C++, Java, SQL Language
NIIT
Bachelors in Mathematics - Operational Theory, Algebra, Statistics
QMC