Sefora Younas Rezene
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Sales Assistant
Zara
06.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
Metro Cafe And Restaurant
10.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Food Service Worker
Richie's Gourmet Hot Dogs
06.2022 - 08.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Hospitality Management -
Kajaani University of Applied Sciences
Kajaani, Finland 05.2023
High School Diploma -
Magic Carpet School
Addis Ababa, Ethiopia 06.2018
Skills
- Customer Needs Assessment
- Google Drive
- Cash Register Operation
- Inside and Outside Sales
- Sales Expertise
- Returns and Refunds
- Microsoft Office
- Till Counting
- Upselling Strategies
- Active Listening
- Time Management
Languages
Amharic
Native language
English
Advanced
C1
Italian
Elementary
A2
Arabic
Upper intermediate
B2
Tigrigna
Beginner
A1
Timeline
Sales Assistant
Zara
06.2023 - Current
Assistant Manager
Metro Cafe And Restaurant
10.2022 - 01.2023
Food Service Worker
Richie's Gourmet Hot Dogs
06.2022 - 08.2022
Hospitality Management -
Kajaani University of Applied Sciences
High School Diploma -
Magic Carpet School
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