Sering Ceesay
Turku,Finland
Summary
Dedicated and customer-focused professional with over 13 years of experience in customer service, sales supervision, marketing, and operational management. Proven track record in delivering exceptional customer experiences, optimizing revenue collection, and managing teams to achieve organizational objectives. Skilled in implementing process improvements, financial management, and enhancing operational efficiency.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Marketing officer
Gamcel
Banjul, The Gambia
05.2014 - 09.2022
- Designed and implemented targeted marketing campaigns, increasing customer engagement by 25%.
- Managed customer feedback systems, ensuring a 90% resolution rate for complaints and queries.
- Analyzed market trends to identify opportunities, improving the effectiveness of promotional activities.
- Coordinated with sales teams to streamline revenue collection and reporting processes.
Sales Supervisor
Gamcel
Banjul, The Gambia
02.2009 - 04.2014
- Supervised bulk cash collection and coordinated secure banking transactions, minimizing discrepancies.
- Trained and mentored team members, enhancing overall productivity and efficiency.
- Developed sales strategies that improved revenue generation and customer retention.
- Monitored compliance with company policies and financial protocols to ensure operational integrity.
Customer Service Representative
Gamcel
Banjul, The Gambia
05.2007 - 02.2009
- Collected and managed sales revenue, ensuring accurate banking and adherence to financial protocols.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted in the implementation of customer feedback systems to improve service delivery.
- Maintained accurate records of transactions and prepared detailed financial reports.
Education
Advanced Diploma - Marketing and Sales
Association of Business Managers and Executives
United Kingdom 09.2013 - 05.2015
Bachelors of Science - Public Administration
University of The Gambia
The Gambia 09.2017 - 12.2020
Masters of Social Sciences - Public Administration
University of Gothenburg
Sweden 09.2022 - 05.2024
Skills
- Customer Service and Relationship Management
- Revenue Collection and Financial Management
- Negotiation proficiency
- Team Leadership and Operational Coordination
- Complaint Resolution and Feedback Systems
- Process Improvement and Quality Assurance
- Effective Communication
Languages
English
Proficient (C2)
Mandinka
Native
Wollof
Fluent
Timeline
Masters of Social Sciences - Public Administration
University of Gothenburg
09.2022 - 05.2024
Bachelors of Science - Public Administration
University of The Gambia
09.2017 - 12.2020
Marketing officer
Gamcel
05.2014 - 09.2022
Advanced Diploma - Marketing and Sales
Association of Business Managers and Executives
09.2013 - 05.2015
Sales Supervisor
Gamcel
02.2009 - 04.2014
Customer Service Representative
Gamcel
05.2007 - 02.2009
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