Shaina Shabani
Tampere, FI
Summary
As an International Business student with experience in customer care, UX design, and research, I blend cross-cultural communication skills with customer insight expertise. My background spans creative and analytical roles, enhancing my ability to understand client needs and streamline processes. Passionate about user-centered design and armed with strong communication and problem-solving skills, I'm eager to apply my diverse abilities to marketing internships in a global setting. My unique skill set bridges customer insights with effective business strategies, making me a valuable asset to international teams.
Overview
2
2
years of professional experience
Work History
Intern
Honkasen Puutarha Oy, Finland
Tampere
05.2023 - 06.2023
- Assisted in the design and creation of various projects
- Engaged with clients to specify requirements
- Collaborated with the team to ensure the availability of resources
Customer Care Specialist
Komodaa
IRAN
05.2021 - 04.2022
- Managed high-volume customer inquiries and communications
- Processed applications and addressed customer queries
- Enhanced customer satisfaction by analyzing and addressing issues
Researcher
Research Institute of Iran
05.2021 - 04.2022
- Conducted research on various topics
- Utilized statistical methods for data analysis
- Collaborated with team members on research projects
Education
BBA - Bachelor of Business Administration, International
Tampere University of Applied Sciences (TAMK)
FinlandSome College (No Degree) - Google UX Design Professional
Coursera
Bachelor of Science - Soil Science Engineering
Guilan University
IRANSkills
- Cross-cultural communication
- Email Marketing
- CRM
- Search Engine Optimization (SEO)
- Digital Marketing
- Effective team collaboration
- Market Research
- Research
- Collaboration
- Microsoft Word
Languages
- Persian, Native
- English, Fluent
- Finnish, Intermediate(A2)
Timeline
Intern
Honkasen Puutarha Oy, Finland
05.2023 - 06.2023
Customer Care Specialist
Komodaa
05.2021 - 04.2022
Researcher
Research Institute of Iran
05.2021 - 04.2022
BBA - Bachelor of Business Administration, International
Tampere University of Applied Sciences (TAMK)
Some College (No Degree) - Google UX Design Professional
Coursera
Bachelor of Science - Soil Science Engineering
Guilan University
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