Summary
Overview
Work History
Education
Skills
Certifications And Conferences
Accomplishments
Interests
Timeline
Generic
Shaistah Jabeen

Shaistah Jabeen

Front Office Agent
Shaeringer Str. 1, Germany

Summary

Dedicated hospitality professional with a Bachelor's degree in Hospitality Management and extensive experience in front office operations. Adept at customer service, sustainability initiatives, and operational management. Passionate about enhancing guest experiences while ensuring efficiency and sustainability in the hospitality sector. Demonstrated proficiency in administrative tasks and effective communication with guests and team members.

Overview

21
21
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages

Work History

Front Office Agent

Hilton Munich Airport
04.2024 - Current
  • Managing guest check-ins and check-outs with professionalism and efficiency
  • Providing exceptional customer service and resolving guest inquiries
  • Handling reservations and coordinating with other departments
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.

Front Office Agent

Steigenberger Hotel
Munich
10.2022 - 03.2024
  • Assisted guests with reservations and special requests
  • Handled payment transactions and maintained financial records
  • Collaborated with housekeeping and maintenance teams

Intern - Sustainability & Climate Action

The Long Run
04.2020 - 09.2020
  • Supported efforts to reduce the carbon footprint of tourism organizations
  • Strengthened the carbon monitoring system and developed emission reduction strategies
  • Contributed to The Long Run Climate Emergency Plan

Volunteer

Adolescent Development Group for Creative Awareness (AGC)
02.2004 - 10.2015
  • Developed action plans for community welfare and education
  • Conducted awareness programs on healthcare and sanitation
  • Educated underprivileged communities on hygiene and literacy

Education

Bachelor's Degree - Hospitality Management

International University of Applied Sciences Bad Honnef

Pathway Program - undefined

International University of Applied Sciences Bad Honnef

Diploma - Junior Computer Technician

Adarsha Higher Secondary School

High School Diploma - undefined

Siddharth Residential School

High School Diploma -

Satyanarayan MA. VI
Nepal

Skills

MS Word (Professional)

MS PowerPoint (Professional)

MS Excel (Advanced)

Hospitality services

Conflict management

Guest relations

Multitasking proficiency

Certifications And Conferences

  • Design Futures: From Foresight to Prototyping and Back, 10/18/21
  • Initiating and Planning a Hospitality Project, 10/19/21
  • Micro-Certification in Tourism & Hospitality, 10/19/21 - 10/21/21
  • Hospitality Facilities and Sustainable Hotel Management, 10/22/18 - 10/23/18
  • Customer Motivation and Involvement, 10/23/18
  • Gender Differences in Tourism and Hospitality, 10/24/18
  • Managing an Invisible Risk (Human Trafficking in Hospitality), 10/25/18

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team in the development of project.

Interests

Traveling

Singing

Cooking

Sports

Volunteer Work

Timeline

Front Office Agent

Hilton Munich Airport
04.2024 - Current

Front Office Agent

Steigenberger Hotel
10.2022 - 03.2024

Intern - Sustainability & Climate Action

The Long Run
04.2020 - 09.2020

Volunteer

Adolescent Development Group for Creative Awareness (AGC)
02.2004 - 10.2015

Pathway Program - undefined

International University of Applied Sciences Bad Honnef

Diploma - Junior Computer Technician

Adarsha Higher Secondary School

High School Diploma - undefined

Siddharth Residential School

Bachelor's Degree - Hospitality Management

International University of Applied Sciences Bad Honnef

High School Diploma -

Satyanarayan MA. VI
Shaistah JabeenFront Office Agent