Shalini Perera

• Managed budgeting processes, achieving cost-effective solutions while maintaining quality.
• Led recruitment efforts, selecting top talent to build a strong team culture.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

• Supervised daily operations to ensure high standards of guest service and satisfaction.
• Trained and mentored team members on hotel policies and customer service excellence.
• Coordinated staff schedules to optimize coverage during peak hours and special events.
• Implemented efficient processes to enhance operational workflows and reduce wait times.

• Directed daily operations, ensuring efficient service and quality standards.
• Developed training programs for staff, enhancing team performance and customer satisfaction.
• Collaborated with kitchen staff to create seasonal menus, driving culinary innovation.

• Supervised daily restaurant operations, ensuring high standards of service and efficiency.
• Trained and mentored staff on best practices for food safety and customer service.
• Coordinated schedules to optimize staffing levels during peak hours, enhancing team performance.
• Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.

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• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency during peak hours.
• Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.

Currently Studying