Sharon Nkongolo
IT Support Specialist
korso,Southwest Finland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT person position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Digital support Trainee
Kontula library
Helsinki, Uusimaa
01.2023 - 05.2023
- Combined academic study with work placements to gain hands-on experience.
- Adhered to health and safety regulations.
- Produced 2D and 3D CAD drawings and bill of materials.
- Carried out project tasks under supervision.
- Guided customers (elderly) on how to use machines like 3D, Scanners, Printers and computers.
- Helped customers with there machines whenever they needed help
IT Support Technician Trainee
Gigantti Oy
Helsinki, Uusimaa
10.2021 - 12.2021
- Installed new software for users and monitored version and patch update requirements.
- Established and troubleshot network and data communications systems.
- Tested function of peripheral equipment and completed quality repairs.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Delivered reliable, high quality technical support to average of ten users daily.
- Followed manufacturing instructions and design specifications when completing repairs.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Answered user questions about hardware and software operation to help resolve problems.
- Calibrated 70+ televisions.
- Tracked computer system and network performance to identify root causes of issues.
Education
Bachelors in Information Communications Technology - IT person
Business College Helsinki
Helsinki Finland 08.2020 - 06.2023
Skills
- User specifications
- Wordpress
- Customer Relations
- Written Communication
- Analytical and Critical Thinking
- Problem-Solving
- Page optimisation
- Google Workspace
- Decision-Making
Languages
English
Fluent
Swahili
Native
Finnish
Advanced
nyanja
Intermediate
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital support Trainee
Kontula library
01.2023 - 05.2023
IT Support Technician Trainee
Gigantti Oy
10.2021 - 12.2021
Bachelors in Information Communications Technology - IT person
Business College Helsinki
08.2020 - 06.2023
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