Shyama Vohra
Vantaa,Finland
Summary
Detail-oriented professional with a focus on optimising operations and enhancing employee experience. Experienced in managing teams and implementing efficient processes in fast-paced environments. Committed to delivering high-quality service and fostering positive business relationships.
Overview
4
4
years of professional experience
Work history
TEAM LEAD MANAGER
Swappie Oy
03.2022 - 04.2023
- Streamlined daily operations to enhance productivity and efficiency across the team.
- Delegated tasks effectively, ensuring timely completion and high-quality results from team members.
- Served as the main contact for customer inquiries, addressing concerns and building strong relationships with clients.
- Assisted in recruitment efforts and developed strategies to attract new clients through targeted marketing initiatives.
REPAIR WARRANTY COACH
Swappie Oy
10.2020 - 03.2022
- Provided excellent customer service by addressing concerns promptly and escalating major issues when necessary.
- Successfully managed flexible work hours, including weekends and holidays, to ensure business continuity.
- Worked within tight deadlines, ensuring the efficient resolution of customer issues in a fast-paced environment.
- Participated in team-building activities, fostering collaboration and enhancing working relationships.
PRODUCTION SPECIALIST
Swappie Oy
06.2019 - 09.2020
- Ensured that quality control procedures were followed, consistently delivering high-quality products.
- Managed product labeling, sealing, and shipping, ensuring accurate and timely deliveries.
- Quickly resolved issues that arose in production, ensuring goals were met and productivity was maintained.
- Trained new employees on safety protocols and equipment usage to prevent workplace injuries.
- Organized work to meet demanding production goals while ensuring compliance with quality standards.
Education
Master of Science - Chemistry
University of Helsinki
Post Graduate Diploma | - Medicinal And Pharmaceutical Chemistry
University of Strathclyde
Bachelor of Science - Chemistry
University of Delhi
Skills
- Workflow scheduling
- Efficiency enhancement
- Data analysis software
- Performance measurement
- Customer relationship management
- Team leadership
- Conflict resolution
- Warehouse operations supervision
Custom
Available upon request
Timeline
TEAM LEAD MANAGER
Swappie Oy
03.2022 - 04.2023
REPAIR WARRANTY COACH
Swappie Oy
10.2020 - 03.2022
PRODUCTION SPECIALIST
Swappie Oy
06.2019 - 09.2020
Master of Science - Chemistry
University of Helsinki
Post Graduate Diploma | - Medicinal And Pharmaceutical Chemistry
University of Strathclyde
Bachelor of Science - Chemistry
University of Delhi
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