Shyama Vohra
Vantaa
Summary
Well-qualified Team Lead Manager with proven success in improving operations and solving problems in a telecommunication sector. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Swappie Oy
03.2022 - Current
- Led over 30 employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for internal and external groups.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Repair Warranty Coach
Swappie Oy
10.2020 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in team-building activities to enhance working relationships.
Production Specialist
Swappie Oy
06.2019 - 09.2020
- Delivered quality products with effective use of control procedures and good inspection skills.
- Sealed, labeled and transferred completed containers to pallets for efficient shipping.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
Master of Science - Chemistry
University of Helsinki
Helsinki,Finland06.2019
Post Graduate Diploma - Medicinal And Pharmaceutical Chemistry
University of Strathclyde
Glasgow, United Kingdom09.2015
Bachelor of Science - Chemistry
University of Delhi
Delhi, India03.2013
Skills
- Continuous Improvement Projects
- Managing Production Teams
- Operational Efficiency
- Quick Learner
- Friendly and Patient
Certification
LEADERSHIP SKILLS DEVELOPMENT PROGRAMME
- Certified [Team Leaders], [SELF II] - [40 Academic hours]
Timeline
Team Leader Manager
Swappie Oy
03.2022 - Current
Repair Warranty Coach
Swappie Oy
10.2020 - 03.2022
Production Specialist
Swappie Oy
06.2019 - 09.2020
Master of Science - Chemistry
University of Helsinki
Post Graduate Diploma - Medicinal And Pharmaceutical Chemistry
University of Strathclyde
Bachelor of Science - Chemistry
University of Delhi
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