Siiri Kosola
Parainen
Summary
Proven sales agent at Kosola Oy, adept in client relations and sales strategies, significantly expanded the client base through exceptional customer service and persuasive techniques. Demonstrated resilience under pressure across roles, enhancing customer satisfaction and fostering long-term business partnerships. Skilled in technical support and adaptability, consistently achieving project goals and improving operational efficiency.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
11
11
years of professional experience
Work History
Sales Agent
Kosola Oy
04.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Kosola Oy products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Firestop Specialist
Rakennustoimisto Kosola Oy
01.2017 - 03.2024
- Installing fire-stops for dividing walls of buildings under construction according to current regulations.
- Sealing of joints on finished surfaces.
- Training of new employers.
- Acting as corresponding on job sites.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Bar Waiter
Bar Rento
11.2013 - 06.2015
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
Restaurant Waiter
Restaurant Fontti
04.2013 - 04.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Apprenticeship Training - Firestop Specialist
Municipal Office Education
Turku04-2019
Vocational Qualification - Hotel-, Restaurant- And Catering Services
Turku Vocational Institute, Lemminkäisen Koulutalo
Turku, Finland05-2014
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Persuasion techniques
- Adaptability to change
- Objection handling
- Sales strategies
- Cold calling
- Making offers
Languages
English
Full Professional
Finnish
Native or Bilingual
Swedish
Limited Working
Timeline
Sales Agent
Kosola Oy
04.2023 - 06.2024
Firestop Specialist
Rakennustoimisto Kosola Oy
01.2017 - 03.2024
Bar Waiter
Bar Rento
11.2013 - 06.2015
Restaurant Waiter
Restaurant Fontti
04.2013 - 04.2014
Apprenticeship Training - Firestop Specialist
Municipal Office Education
Vocational Qualification - Hotel-, Restaurant- And Catering Services
Turku Vocational Institute, Lemminkäisen Koulutalo
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