Sílvia Galiano
Helsinki
Summary
Dynamic and results-driven professional with 12 years of extensive customer service expertise in fast-paced environments, primarily at Helsinki Airport. Adept at building rapport with customers, meeting sales targets and contributing to a dynamic team environment.
Overview
16
16
years of professional experience
Work History
Terminal Guide
Finavia OYJ
08.2024 - Current
- Assist passengers with terminal navigation, flight information, and services, ensuring a seamless travel experience.
- Submitted and completed trainings on airport traffic regulations, enhancing operational knowledge and compliance with safety protocols.
RETAIL SALES ASSOCIATE
Fiskars Finland Oy Ab
01.2024 - Current
- Provide exceptional customer service, consistently exceeding sales targets
- Extensive product knowledge to effectively advise customers and enhance their shopping experience
- Assist in visual merchandising ensuring store displays are attractive whilst within brand guidelines
SALES ASSOCIATE
Lager 157
07.2023 - Current
- Assisted teammates with sales-processing tasks to meet daily sales goals
SALES ASSISTANT
EXCESS BAGGAGE COMPANY
11.2021 - 01.2024
- Assisted customers with product enquiries, selections and purchases
- Managed lost property operations, including logging, storing, and tracking lost items to ensure their safe return to owners
- Shipping and receiving operations, including preparing items for shipping
SALES ASSOCIATE
STOCKMANN
07.2021 - 11.2021
- Assisted customers with inquiries, selections and purchases, ensuring a positive and personalised shopping experience
- Achieved weekly and monthly KPI's, regularly exceeding targets
SALES ASSOCIATE
WORLD DUTY FREE GROUP OY
02.2017 - 04.2021
- Superior product knowledge, experience to work with luxury brands as Mont Blanc, Victorinox, Versace, Burberry, Bvlgari, Salvatore Ferragamo, Bally, as well with cosmetics brands as Chanel, Rituals, Dior, Shiseido, L'Oréal, Estée Lauder, Jo Malone
- Stock procedures and provided excellent customer service, further enhancing my skills in the luxury space
SERVICE DESK SUPPORT ANALYST FINNISH/FRENCH AND UK MARKET
QUINTILESIMS
10.2016 - 01.2017
- Provided technical support to users by diagnosing and resolving hardware and software issues
FRENCH AND UK MARKET CUSTOMER SERVICE AGENT
SITEL/TOMS PROJECT- ABBOTT DIABETES CARE
07.2015 - 05.2016
- Answered and replied to calls/emails
- Placed orders through the phone
- Submitted warranty claims
FOREIGN EXCHANGE SALES CONSULTANT
THE CHANGE GROUP OY
03.2011 - 09.2015
- Provided exceptional customer service to clients, ensuring accuracy and efficiency
- Collaborated with team members to ensure a seamless process
- Trained and mentored new hires
SECRETARY
POWWER RY(PROUD OF WHO WE ARE)
02.2009 - 07.2011
- Organized an exhibition: "Saving and Preserving the place"- promoted by Banco Espirito Santo Angola (BESA) and World Press Photo(WPPh) in Helsinki at the cultural center CAISA(28.04.2011-16.06.2011)
- Organized a Beauty Contest "The Queen of Hearts"(14.02.2010-14.02.2011)
ASSISTANT
KATRIINAN SAIRAALA(KATRIINA HOSPITAL)
06.2010 - 08.2010
- Provided administrative support to medical staff and patients
- Managed phone calls, answered inquiries and ensured an organised and clean environment
Education
European Law Studies -
University of Lisbon
LisbonHigh School -
Eira High School
Helsinki03.2011
Skills
- Excellent interpersonal and communication skills
- Effective in a team environment
- Training and mentoring of new staff
- Ability to work under pressure
- Product knowledge and demonstration
- Upselling and cross selling techniques
- Proficiency in Microsoft Office Suite
- Data entry and record keeping
- Time management
- Multitasking
Languages
Portuguese
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Finnish
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Terminal Guide
Finavia OYJ
08.2024 - Current
RETAIL SALES ASSOCIATE
Fiskars Finland Oy Ab
01.2024 - Current
SALES ASSOCIATE
Lager 157
07.2023 - Current
SALES ASSISTANT
EXCESS BAGGAGE COMPANY
11.2021 - 01.2024
SALES ASSOCIATE
STOCKMANN
07.2021 - 11.2021
SALES ASSOCIATE
WORLD DUTY FREE GROUP OY
02.2017 - 04.2021
SERVICE DESK SUPPORT ANALYST FINNISH/FRENCH AND UK MARKET
QUINTILESIMS
10.2016 - 01.2017
FRENCH AND UK MARKET CUSTOMER SERVICE AGENT
SITEL/TOMS PROJECT- ABBOTT DIABETES CARE
07.2015 - 05.2016
FOREIGN EXCHANGE SALES CONSULTANT
THE CHANGE GROUP OY
03.2011 - 09.2015
ASSISTANT
KATRIINAN SAIRAALA(KATRIINA HOSPITAL)
06.2010 - 08.2010
SECRETARY
POWWER RY(PROUD OF WHO WE ARE)
02.2009 - 07.2011
European Law Studies -
University of Lisbon
High School -
Eira High School
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