Simon Lukkonen
Helsinki,18
Summary
I am an event, culture and business professional with top-tier organizational, networking background, and marketing experience!
Overview
7
7
years of professional experience
Work History
Front Office Receptionist
Radisson
05.2023 - Current
- Identified areas for process improvement within front office operations, proposing solutions that led to increased productivity levels.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Organized, maintained and updated information in computer databases.
Assistant to the General Manager
The St. Petersburg Opera Company
09.2018 - 03.2023
- Organized over 25 international events and projects in 13 countries from the beginning to their finale.
- Arranged contract negotiations, travel support for 120+ people.
- Succeeded in full cycle of travel management from searching and receiving best deals from partner companies of charter flights, accommodation to actual fulfillment of the projects.
- Contributed to marketing campaigns, coordination of sales.
- Cooperated with stakeholders at different levels.
Lecturer
North-West Institute Of Management
09.2022 - 12.2022
- As a guest lecturer, collaborated with faculty and staff to create meaningful learning experiences.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Shared practical knowledge in the field of culture and event management with 1st year students of International Relations.
Sales and Marketing Coordinator
Crowne Plaza Hotel
06.2017 - 04.2018
- Implemented marketing strategies to generate leads and increase sales revenue.
- Processed and coordinated booking inquiries in Opera system, cooperated with stakeholders, performed B2B and B2C activities, organized business corporate events.
- Successfully accommodated over 150 tourist groups and concluded 200+ agreements.
Education
Master of Arts - International Relations And Affairs
North-West Institute of Management
St. Petersburg, Russia07.2022
Bachelor of Arts - Tourism And Travel Management
Lapland University of Applied Sciences
Rovaniemi, Finland12.2019
Skills
- Budget Management
- Data Analysis
- Time Management
- Business Administration
- Venue Selection
- Event Marketing
- Meeting Support
- Clear Communication
- Contract Execution
- Client Relations
Languages
Russian
Native language
English
Advanced
C1
Finnish
Intermediate
B1
Serbian
Elementary
A2
Timeline
Front Office Receptionist
Radisson
05.2023 - Current
Lecturer
North-West Institute Of Management
09.2022 - 12.2022
Assistant to the General Manager
The St. Petersburg Opera Company
09.2018 - 03.2023
Sales and Marketing Coordinator
Crowne Plaza Hotel
06.2017 - 04.2018
Master of Arts - International Relations And Affairs
North-West Institute of Management
Bachelor of Arts - Tourism And Travel Management
Lapland University of Applied Sciences
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