SIMRANPAL KAUR
Turku
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
1
1
Certification
Work History
Waitress
Saffron Grill
03.2020 - 08.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
BBA - International Business
Satakunta University of Applied Sciences
Rauma07-2026
Skills
- Menu knowledge
- Cash handling
- POS systems
- Order taking
- Customer service
- Multitasking
- Communication
- Collaboration
Certification
- Finnish Hygiene Passport (Hygieniapassi)
- Finnish Alcohol Passport (Anniskelupassi)
Apprenticeship
Wine and Beverage
Customer Service and Complaint Handling
Food Prep and Food Safety Hazards
First aid and CPR
Relevant Skills
- Expert in multitasking effectively, managing multiple tables and customer requests in a fast-paced environment.
- Proficient in delivering exceptional customer service, ensuring a positive dining experience for all guests.
- Skilled in up-selling menu items and beverages, consistently increasing sales and boosting revenue.
- Strong communication skills enable precise and friendly customer interactions and seamless coordination with kitchen staff.
- Efficient in time management, ensuring timely service delivery and smooth restaurant operations during peak hours.
Hobbies and Interests
In my free time, I enjoy exploring diverse culinary cultures by experimenting with new recipes and flavors, which enhances my knowledge and appreciation of food. Additionally, I am passionate about traveling, allowing me to experience different dining environments and customer service practices worldwide, which I will bring back to my work.
Timeline
Waitress
Saffron Grill
03.2020 - 08.2020
BBA - International Business
Satakunta University of Applied Sciences
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