Sofia Alftan

• Developed and maintained relationships with existing customers to ensure repeat business.
• Demonstrated products features, capabilities, and benefits in order to secure sales.
• Maintained detailed records of customer interactions and transactions.
• Generated reports regarding sales performance data including monthly, quarterly, yearly targets achieved.
• Collaborated with other departments within the organization to ensure a seamless buying experience for customers.

• International Retail conglomerate. In this role I worked in the BESTSELLER office handling E-Commerce customer service requests from the Nordics, UK & Ireland. Helped and advised customers via email, Whatsapp, and live chat with any questions. These ranged from queries linked to orders, deliveries, and payments, to sizing and product. Whilst holding this position I once again utilised my knowledge and interest in fashion with my strong customer service skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Planned and completed group projects, working smoothly with others.
• Displayed strong telephone etiquette, effectively handling difficult calls.

Stylist, Free People, Amsterdam May 2021 — December 2021

• Provided styling advice and assistance to customers in an American Bohemian lifestyle and apparel store.
• Managed multiple responsibilities including customer service, maintaining store standards, and operating the cashier desk.
• Leveraged passion for fashion and styling to enhance the shopping experience for repeat customers.

Sales Associate, &OtherStories, Amsterdam October 2018 — February 2019

• Offered personalized customer service in a women’s clothing retailer with collections from international design ateliers.
• Developed strong sales skills and the ability to handle diverse customer needs and queries.
• Thrived in a dynamic environment with varied tasks, from customer assistance to visual merchandising.

Technical Support Agent, Dell, Amsterdam February 2019 — August 2019

• Provided customer service and technical support for Dell computers and related products.
• Acquired expertise in troubleshooting hardware, software, and network issues.
• Recognized for proficiency in handling challenging situations and customers, often assigned the most difficult cases within the team.