Sophy jepkirui
Espoo
Summary
Proven expertise in deep cleaning and exceptional customer service, demonstrated through increased repeat business at Pieni Puhdistuspuoti. Skillfully enhanced cleanliness and indoor air quality, establishing trust with meticulous attention to detail. Adept at identifying maintenance issues, ensuring a hygienic environment in both home and office settings. Achievements include improving guest satisfaction and resolving issues promptly at Hotel Solo Sokos Torni.
Developed valuable skills in maintaining cleanliness and organization within residential environments. Skilled in time management and ensuring high standards of cleanliness. Looking to transition into new field, leveraging strong foundation in maintaining orderly and sanitized spaces.
Energetic and reliable with keen eye for detail and positive attitude. Possesses strong understanding of effective cleaning techniques and ability to handle various cleaning equipment. Dedicated to ensuring spotless and welcoming environment.
Overview
2
2
years of professional experience
Work History
Home Cleaner
Pieni Puhdistuspuoti
07.2023 - Current
- Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Proactively identified maintenance issues during cleaning tasks, notifying clients of potential problems before they escalated.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
Customer Service Waitress
Hotel Solo Sokos Torni
02.2024 - 06.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased repeat business through friendly, professional interactions with guests during their dining experience.
- Handled challenging situations with grace, quickly resolving issues to maintain guest satisfaction.
- Mastered knowledge of an extensive menu, confidently answering questions regarding ingredients, preparation methods, and dietary restrictions.
Office Cleaner
In House Partners
06.2023 - 09.2023
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Education
Futher Vocational Qualification - Customer Service in Waitress
Omnia Vocational Training College
Espoo, Finland06-2024
Skills
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Dusting techniques
- Customer Service
Additional Information
1. Kalle Huurre
Lecturer at Omnia Vocational College
Tel: +358401267159
2. Johanna
Breakfast Supervisour Hotel Torni
Tel: +358443190184
3. Niina Pellinen
Supervisour Inhouse Partners OY
Tel: +35806617562
Timeline
Customer Service Waitress
Hotel Solo Sokos Torni
02.2024 - 06.2024
Home Cleaner
Pieni Puhdistuspuoti
07.2023 - Current
Office Cleaner
In House Partners
06.2023 - 09.2023
Futher Vocational Qualification - Customer Service in Waitress
Omnia Vocational Training College
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