Summary
Overview
Work History
Education
Skills
reading, psychology, cleaning, writing
Work Availability
Timeline
Hi, I’m

Soraya Saberi

Helsinki
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Soraya Saberi

Summary

Adaptable and highly motivated professional with a diverse background spanning roles in the service industry, logistics, administration, and sales. Proven ability to excel in a range of work environments, from serving customers as a waitress, sorting mail with precision, and providing essential support as a personal assistant to taking on challenging roles such as a lottery sales representative via phone. A quick learner with an unwavering commitment to excellence, I am enthusiastic about embracing new work challenges and delivering outstanding results. Strong interpersonal and organizational skills, combined with a willingness to tackle various tasks, make me a versatile asset in any role.

Overview

2
years of professional experience

Work History

Foodora

Delivery Courier
05.2022 - Current

Job overview

  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Drove safely at all times to avoid accidents and harm.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

A-Lottex Oy

Call Center Sales Representative
05.2023 - 09.2023

Job overview

  • Acted as a key point of contact for customers interested in lottery products, providing information on available games, ticket prices, and potential winnings.
  • Demonstrated an in-depth understanding of lottery rules, odds, and prize structures to assist customers in making informed decisions about their purchases.
  • Utilized strong sales techniques to promote and upsell various lottery products, encouraging customers to participate in multiple games or purchase additional tickets.
  • Managed high call volumes efficiently, handling customer inquiries, resolving issues, and processing ticket orders while maintaining a positive and professional attitude.
  • Built and maintained strong customer relationships by providing exceptional customer service, addressing concerns, and ensuring a seamless buying experience.
  • Assisted customers in claiming their winnings, explaining prize redemption procedures, and verifying winning tickets in compliance with company policies.
  • Made an average of 250 outbound and inbound calls per day

Jag Assistans

Personal Assistant for a Disabled Person
02.2023 - 04.2023

Job overview

  • My duties as a leisure assistant were to accompany the patient to various leisure activities and make sure she was well.


Anna Matikanen

Mail Sorter
11.2022 - 01.2023

Job overview

  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Evaluated mail trays to determine proper placement.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.

Föreningen luckan Rf

Event Planning Assistant
09.2022 - 11.2022

Job overview

  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Brainstormed and implemented creative event concepts and themes.

Maggie lindholm

Waitress Trainee
11.2021 - 04.2022

Job overview

  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Prakticum
Jan-magnus Janssons Plats 5, 00560 Helsingfors

Some College (No Degree) from Business Administration

Skills

  • Customer Assistance
  • Persuasive Selling
  • Consultative Sales Approach
  • Postal Service and Product Expertise
  • Event Staffing
  • Communication skills
  • Team work
  • Languages, Perfect Swedish, fluent English, native Persian and beginner in Finnish

reading, psychology, cleaning, writing

 

  • Reading: An avid reader with a passion for exploring various genres and gaining knowledge from diverse sources. Avid reader for both personal growth and leisure.
  • Psychology: An active interest in understanding human behavior and the complexities of the mind. Regularly engage in self-guided learning to expand knowledge in this field.
  • Cleaning: An appreciation for the art of organization and cleanliness. Find satisfaction in creating and maintaining orderly spaces.
  • Writing: A creative outlet for self-expression, encompassing both professional and personal writing pursuits. Actively engage in writing as a means of communication and self-improvement.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Sales Representative

A-Lottex Oy
05.2023 - 09.2023

Personal Assistant for a Disabled Person

Jag Assistans
02.2023 - 04.2023

Mail Sorter

Anna Matikanen
11.2022 - 01.2023

Event Planning Assistant

Föreningen luckan Rf
09.2022 - 11.2022

Delivery Courier

Foodora
05.2022 - Current

Waitress Trainee

Maggie lindholm
11.2021 - 04.2022

Prakticum

Some College (No Degree) from Business Administration
Soraya Saberi