Sravana Sandhya Boyapati

• Navigated customer-facing role during transition to Finnish job market while pursuing professional development in IT.
• Delivered high-quality customer service in a fast-paced environment and maintained high standards of hygiene and process consistency.
• Coordinated with a diverse, international team to achieve collaborative goals.
• Supervised kitchen staff, providing training on pasta preparation techniques and safety protocols.
• Led team meetings to discuss workflow improvements and addressing challenges.
• Improved overall efficiency by maintaining well-stocked and organized prep stations for seamless workflow.

Project: Fox Onboarding (Apr 2021 – Dec 2022)

• Assessed digital advertising content across URLs, websites, and applications to maintain regulatory compliance.
• Supported operational efficiency by providing floor assistance and mentoring new hires alongside cross-skill reviewers.
• Investigated and clarified policy and workflow issues, ensuring timely resolution of audit disputes.
• Produced comprehensive productivity reports and updated project knowledge transfer (PKT) documents. Streamlined roster management to improve team efficiency and collaboration.
• Achieved improved team alignment through consistent daily and weekly huddles. Enhanced client relationships by effectively managing calls to address needs and expectations. Drove internal syncs to optimize project execution and team performance.
• Conducted thorough analysis and critical evaluation to accurately tag violations in compliance with regulations.

Project: Risk Payments & Services (Jan 2020 -Mar 2021)

• Reviewed marketplace ads and payment-related activity to detect fraud, scams, and policy violations.
• Performed risk assessments by analyzing account behavior, transaction patterns, and listing details.
• Applied internal policies and SOPs to ensure consistent, accurate, and compliant decision-making.
• Investigated flagged cases and escalated high-risk or complex issues to relevant teams.
• Maintained SLA targets, quality standards, and productivity benchmarks in a high-volume environment.
• Ensured accurate documentation of case findings for audit and compliance purposes.
• Collaborated with QA and operations teams to improve review consistency and process efficiency.
• Contributed to fraud prevention efforts by identifying suspicious trends and risky behavior

Trust & Safety Associate — Project Wolverine (Apr 2018 – Dec 2019)

• Reviewed Meta ads across multiple queues including US Political Ads and Globalization
• Ensured policy compliance, turnaround time, and quality benchmarks
• Monitored incident reports, identifying root causes and corrective actions.
• Reviewed safety documentation for accuracy, ensuring alignment with best practices.
• Analyzed safety data to identify trends and recommend improvements.
• Responded to users with corrective actions and shared policy feedback

• 77% GPA

• 82.8% GPA

• 86.16% GPA