SRILEKHA PUPPALA

• Worked 20 hours per week
• Provided the best possible customer service in line with brand expectations
• Used brand-specific cash handling and till operation procedures when operating the till
• To show up for required team meetings

Achievements:

• Dealt tactfully with difficult customers and handled all customer complaints with professionalism, recognised by senior management
• Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Adopted cost-effective, useful solutions to implement into current systems.

• Worked 20 hours per week
• Maintained high performance skills and leadership shown through quality of service
• Assisted with duties in other areas of the store, stock shelves, mark prices on shelves and items
• Established rapport with customers while, serving over approx 150 customers per day

Achievements:

• Confident when speaking with customers
• The capacity to work both individually and in teams

As a Content and Innovation Lead:

• Interacted with 300+ global Experts, had an interview with them
• Based on their LinkedIn profile, I figured out the right question to ask them and reformed the titles based on the content for the small snippets from the interaction
• Closely worked with the Co-founder
• As the Interview COE, I was in charge of a team of four people and eight major content channels
• Managed the interview process from onboarding to making them live on the AntWak website

Achievements:

• Gained confidence in communicating with a variety of people of varied ages, in person and via email
• Gained team management and leadership skills
• Able to work under pressure with 10 other staff members, especially during interviews and meetings
• While balancing work, I continued to show a wiliness to take on more responsibility and to learn new transferable skills.

• AntWak is an education startup founded by IIT/ISB alumni and backed by tier-1 venture capital
• Our mission is to provide knowledge on a variety of topics so that learners can become better versions of themselves, earn more, and live a more passionate, healthy, and happy life
• My roles and responsibilities as a Mentor Onboarding Lead have included interacting with industry experts and gathering insights on how to bridge the gap between students and experts and onboard them to our program
• One on one interaction with students
• Supporting training programs, workshops and seminars

Achievements:

• Developed a strong understanding of the protocols and processes required to successfully identify and vet ideal candidates
• Continuously learnt the latest best practices to improve workplace efficiency; including conflict management and appropriate disciplinary practices.