STEVEN BROWN
Brisbane
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
At the Security Factory & Infosentry
07.2023 - 08.2024
- Secured 15 quality leads monthly
- Expand market presence
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Branch Manager/Investment Advisor
At Bpost Bank
10.2021 - 07.2023
- Secure € 1.000.000 in investments
- Managing Bpost Branches
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Commercial Employee
At Bpost Bank
10.2020 - 10.2021
- Sales of postal and banking products
- Developed loyal customer base by consistently delivering excellent service tailored to their needs.
Team Lead
At ACL Airshop
04.2019 - 09.2020
- Team Leader of technical staff
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Evening school - Professional Bachelor in Business Management - Business Management Allround
Hogeschool PXL
Hasselt, Belgium07.2025
High School Diploma -
Qrios
Tongeren06.2017
Skills
- Interpersonal
- Time management
- Public speaking
- Team working
- Innovation
- Research and Analytics
- Microsoft office
- Finance
- CRM
Certification
- Wet Willems (Febelfin Academy), 2021
- Kredietbemiddeling (Febelfin Academy), 2022
- Verzekeringsmarkt en regelgeving op het verzekeringscontract, 2022
- Diverse wetgevingen verzekeringen, 2022
Languages
English, Dutch
Native language
English
Proficient
C2
Dutch
Proficient
C2
French
Intermediate
B1
Hobbies and Interests
- Group activities
- Running
- Travelling
- Golf
- Swimming
Timeline
Business Development Manager
At the Security Factory & Infosentry
07.2023 - 08.2024
Branch Manager/Investment Advisor
At Bpost Bank
10.2021 - 07.2023
Commercial Employee
At Bpost Bank
10.2020 - 10.2021
Team Lead
At ACL Airshop
04.2019 - 09.2020
Evening school - Professional Bachelor in Business Management - Business Management Allround
Hogeschool PXL
High School Diploma -
Qrios
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