SUJINO JINO
HELSINKI
Summary
- Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dependable Housekeeper with solid history of cleaning industry service.
- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Housekeeper
SK Kebayoran Jakarta
02.2022 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Restaurant Waiter
Vegas Fried Chicken
05.2020 - 05.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Assistant
Kings
01.2018 - 01.2020
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Bachelor of Arts - English Education
Saint Augustine Hippo Catholic University
Pontianak. Indonesia01.2019
Skills
- Window Cleaning
- Cleaning Techniques
- Restroom Detailing
- Laundry Management
- Customer Service
- Infection Control
- Guest Relations
- Residential Cleaning
Accomplishments
- Worked [18] overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to 20 rooms per shift.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Languages
Indonesian
Native language
English
Upper intermediate
B2
Finnish
Beginner
A1
Malay
Proficient
C2
Timeline
Housekeeper
SK Kebayoran Jakarta
02.2022 - 02.2023
Restaurant Waiter
Vegas Fried Chicken
05.2020 - 05.2021
Customer Service Assistant
Kings
01.2018 - 01.2020
Bachelor of Arts - English Education
Saint Augustine Hippo Catholic University
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